I have a 5-star customer experience (CX) with Dan Brooks for my Brivis Evaporative Cooler change out in Jan 2024, I contacted him again to have my Braemar TQM520N first service carried out by Australian Climate System (ACS).Cameron Janson showed up on the day of appointment on time and completed the service work nicely. Another 5-star CX 🤩delivered by Dan & Cameron at ACS. Thanks guys!!! 😊
Abbey Cooper
1732573403
We recently worked with Australian Climate Systems while renovating our house and couldn’t be happier with the experience! We needed new outlets installed and a service for our heating and air conditioning system, and the team was fantastic from start to finish.Booking was prompt and easy, and the technicians were highly knowledgeable, professional, and respectful of our home. They left everything spotless, cleaning up after themselves and ensuring everything was perfect before they left. The new outlets look fresh and seamless, adding a polished touch to our renovation.I now feel confident knowing our heating and air conditioning systems are in top condition thanks to the high-quality service we received. I highly recommend Australian Climate Systems for their excellent work and professionalism!Thankyou Bruno, Jason, Rachel and the wonderful ladies in the office!
Brad Elliott
1732254835
Trent and Bailey turned up on time (15 minutes early) got the job done quickly and efficiently on a stinking hot day. Jess in reception was easy to deal with. No hassles and efficient service from ACS. Would highly recommend.
Judi Gibson
1732075323
Great service from initial informative quote from Daniel, good communication from Jess, and courteous and professional installation from Bailey, Trent and Jason. Thank you all.
Vicki Weinert
1730229313
We had our old gas heating system removed and replaced with a ducted and zoned reverse cycle electric system. The team of about 7 guys were amazing and worked extremely hard all day. It took two full days to finish the job and they left everything very clean and tidy.After using the heating system we had a small problem with one of the zones. We called them and they were around to sort it out very quickly. I think this is a sign of a great company when there is a problem and it’s immediately resolved.We love the new system. Heater is amazing and can’t wait to try the cooling once the weather heats up.A big thank you to all the team.
Kez McGenniss-Destro
1728875581
I cannot thank ALL the team at Australian Climate ENOUGH! From Daniel and his consultation to the Reception staff to Tate and Brendon and the boys from RAMP the service has been EXCEPTIONAL! What a professional, hardworking and kind group of people!. Nothing was too much trouble and the end result for my daughter s new home is FABULOUS! If I could give more than 5 Stars I would!⭐️
Samantha Fear
1727422146
Thank you to Australian Climate Systems (ACS) their commitment to providing a Five Star service was admirable. Their communication was excellent and the staff were incredibly friendly, they went above and beyond to provide the best product at the lowest price. Dan was extremely helpful throughout the quoting process, allowing me to be fussy with my selection and went into details such as long-term power consumption between different units. Also gave me an explanation of the VEEC rebate process which would save me money. The installation went smoothly despite some unexpected complications presented by the house which ACS were able to resolve for me quickly, including excellent after sales care to ensure I was happy and satisfied with the job. The end result was a more than satisfactory experience overall. I would gladly recommend ACS to anyone.
Gerry Quinn
1727212992
Thank you to Felicity and Bruno from Australian Climate Systems for a Five Star service. Both Felicity and Bruno were extremely Professional and very easy to deal with. Bruno arrived on time and fixed our issues very quickly saving me a lot of money. Thank you to you both and I would gladly recommend your Company to anyone.
Damian M
1727130413
Great experience - from quote, to install the whole process was easy the whole process took about a week which was fantastic, I honestly thought I'd have to wait waaaay longer.The guys installing were fantastic too - highly recommend
Jen May
1726295968
What an impressive company to deal with.They provide a high standard of professionalism starting from our initial phone call arranging a quote to the installation of the split systems & decommissioning of the gas ducted heater.Daniel is extremely helpful which ensures that he not only provided a thorough quote, but also an explanation of the VEEC rebate process (which is very easy).The installation team are very professional, hard working and very team oriented, which enabled the job to be completed on schedule.They were very polite and friendly to interact with and the clean up of work areas was fantastic.Vanessa, Jessica and Kylie who work in the office are also very friendly, efficient and professional to deal with.I highly recommend this ACS and it is more than worthy of a 5 star review .
Dimitri Cominos
1723772577
Faultless consultation to what our needs are and what will work for us, followed by great stress free installation to a two storey house. The whole team was great to deal with. We give 5 stars without hesitation.
Vern Harris
1716975480
Know their stuff. Stress free install – say no more!
Nicholas Phipps (PhiAU)
1712827768
Friendly staff. Excellent advice. Prompt and efficient installation. Angus and Bruno left the installation site cleaner than when they arrived.Completely satisfied with the entire experience, and the end product.And it's very nice to be warm again.
Justin Mackay
1712287154
More than happy with overall experience. Detailed competitive quote. Good communication. On time with all of the booked in days and times. Worked with us to remedy any concerns we had. Thanks to Jason in particular. Would work with ACS again without question.1 Year later follow up:I had a leaking issue with my roof which ultimately turned out to be a cracked tile. I called ACS to see if they could help. Alex was literally out to help within 2 hours and did a fix for me (double storey) even though it wasn't an issue from ACS. Very impressive company and deserve their 5 stars.
John & Vicki Winton
1711430664
Acs installed a split system in our home. I was given sound and relevant advice, and Installation was carried out by a team of professionals efficiently and courteously and on time. Highly recommend this organisation.
Derek Medcalf
1710394703
Great service, highly recommend ACS. Well done to Bruno the technician, very friendly and informative.
Liliana Sagona
1708572259
ACS Chirnside Park. From beginning to end impeccable service. Dan was extremely helpful and explained the system in detail, listening to my concerns and answering all questions professionally. Looked after the young installers who were all respectful and worked so well together, a great camaraderie between them that was a joy to witness. I exchanged a gas ducted heating to both heating and cooling system. Each day the premises were left perfectly clean both inside and outside and went beyond what was expected. It has been a pleasure having had dealings with this company. A special mention to Brendan and Trent who were the last to clean up and explain the new system. The ladies at the office were fantastic, friendly and extremely helpful. 5 stars.... and more Liliana
Audrey T
1705886474
I'm really pleased with the well organized workflows starting from quoting, to installation, to tying up loose ends at the end for my Brivis Evaporative Cooler change out.The dream team 🤩 - Dan (Sales), Vanessa & Kylie(Admin), Angus, Arnold & Bruno (Technicians) is just phenomena , 10 out of 10 good. Thank you team, love your wonderful work 💖
Peter McMullen
1700623305
So far so good. I was exploring a commercial engagement to look after many systems in a business. Alex has been very thorough and polite to deal with.One appointment was delayed as a technician was unwell, this happens, it was rebooked within 24 hours. Great outcome.I booked a domestic repair this week and the technician Bruno was again excellent. He did a great job, explaining everything. We felt heard, looked after and informed. He spoke highly of the company and seemed to enjoy his job.I was impressed by Alex and Bruno. Will send more work to ACS.
Frank Van Den Boom
1695422583
Helpful honest advice from the outset. Excellent communication from start to finish. Quality job. Very satisfied.
Trevor Ward
1692011512
We had a Brivis Buffalo ducted heating system installed by Australian Climate Systems in April 2023. All aspects of the relationship were pleasant and efficient from initial advice to installation
Cameron Harvey
1691026849
HelloYes found. Australian climate SystemsVery good and efficient . Take my hat of to the salesman very professional and knew what he was talking aboutYes very happy
John Walsh
1689820611
Great company to deal with. Punctual efficient and friendly technicians
Troy M
1688281145
We’ve had our system 7yrs and from week 2 it had an issue where it just wouldn’t turn on. Every year we had another group come out and “repair” our system, this year it happened again and I decided to use Australian Climate Systems based off their google reviews and thank God as they were reliable, on time and well priced, they even found the faulty item that was causing the issue since the beginning! I will defs use them again as should you!
smail hidic
1688277126
Great company and cervices. Front desk very professional and communication seamless. Technician on the filled very competent ; helpful and highly skilled. Very happy that I become customer five years ago.Guys keep up with good work.
AJR
1688273835
Excellent service all round from Aust Climate Systems. The systems were correctly specified and installed. Performance has been up to expectations.
Barry Green
1688105266
Today i had my ducted heater serviced by two men who did a excellent job very nice to talk too . job well done . Very happy with their service thank you.
David Elms
1686705764
Great service and advice from Alex and the team. Everything went ahead as planned and the install was able to be moved forward. No fuss, very professional and friendly, highly recommended.
max c.
1684376030
We have used ACS for a few years now, on both our heating & cooling. We have found their work & service to be terrific, their work is excellent and the pricing is value for money. We have no hesitation at all in recommending them.
Rob Clarke
1683336806
Great team. Fast, efficient and courteous. Our install was done in such a professional manner. Can’t be happier.
Gillian Smith-Wright
1683164670
We were part way through a renovation when we realised we had forgotten to organise the aircon. The team here were really great in responding quickly to fit with our construction schedule and work with our builders to get the job done. Happy customer here!
Alok Chakravarti
1682580849
We recently got two Split systems installed through Australian Climate Systems. The whole process from quoting to post installation checks were done in a seamless, efficient and professional manner. The staff were friendly and very helpful. We got the quote on Monday and the installation was completed by Thursday of the same week.There was very good communication all the way through. Very pleased with the outcomes. We would highly recommend the team.
Tracey McGreevy
1675222863
True professionals from the time you make the call to the time the service techs have finished the job. Thanks for the great service team.
Jason O'Rourke
1671791205
At the risk of this sounding like Ann’s from two months ago, I too dealt with Felicity in the office and Dan in Sales. Found them both very helpful, professional & respectful in that Dan kept in continued communication with me to ensure all boxes were ticked.
Jennifer Ann
1671572823
Fabulous company to deal with, exceptional service! The communication between me, sales and office staff was seamless. The technicians did a great job installing our split system air con. They were helpful , on time time and left the area spotless. Such a joy to deal with professionals! Highly recommend.
Felicia Eng
1666224338
Was referred to ACS by a friend - 100% would recommend as well! Dan came by to take a look at my issue. I had two others give me quotes as well. One had said it wasn't possible to fix and therefore needed a whole revamp, the other gave an outrageous quote.Dan and ACS had no idea why I was told this by others and said a) it's definitely doable and b) gave me a very competitive quote. He was also very personable and actually spent time having a chat with me, which was lovely!Nick and his team came to install a new heating system and service the cooling. They were super professional, efficient, tidy and cleaned up afterwards. The area was a tight space, but they managed to make it work and kept me informed of what was happening the whole time.Thanks ACS team! You guys are awesome! Would definitely recommend to anyone who needs heating and cooling sorted!
Tamara Koelman
1664924444
Gas heater and under floor ducts replacement. Excellent service from beginning to end from all involved. Thank you to Jason and the office staff. Also thank you to Bruno and Angus for the installation side of it. They were all polite, patient and helpful. No hesitation in recommending.
Melissa R
1663413797
Great service and very happy with the unit installed.
Mulga Bill
1660704700
Agree with all the 5-star reviews. The installers were terrific and did a great job, and were happy to talk to us and show us how to use the new system. Our house is now so nice and warm! Everything was done on-time and no fuss.Used ACS services again to replace a heater at a rental property just a few weeks before Christmas. That I am a repeat customer confirms my confidence in this company. Once again, prompt and courteous service. And despite the tenants cancelling an installation date and having to re-schedule, this was no problem for ACS. New heater was installed and all is good!Update Aug 2022: just had an A/C installed (my third use of this company). I didn't bother going anywhere else. No problems and no issues.
Ann Tyrrell
1658002649
I have no hesitation in highly recommending Australian Climate Systems. Both Felicity in the office and Dan in Sales were most helpful, professional & respectful. Communication was faultless. Within just one week I was provided advice, options, quote and had a new split system installed and operating perfectly. I couldn't be happier.
Rhod Clayton
1656987696
Prompt service at a reasonable price. Thankyou
Katie
1651451579
Great communication from the start, and great service from Kylie and all of the installers. Thank you.
Ramon Robinson
1647585210
Another great job, thanks. A few years ago, we got quotes for a reverse cycle system downstairs and went with these guys who did a great job. The system is still going strong. It made a great difference to that area in summer and winter, so we now put one upstairs too and it makes the space much more livable. They came out, told us the best position for the system which made sense when they explained it. The installation went smoothly on the day they said and we have another far more livable space. Happy to recommend.
Kylie Knights
1646994433
Thanks to all the team members at Australian Climate Systems. A particular mention to Dan and Kylie. Your help/assistance was fantastic. Thank you again.
I have a 5-star customer experience (CX) with Dan Brooks for my Brivis Evaporative Cooler change out in Jan 2024, I contacted him again to have my Braemar TQM520N first service carried out by Australian Climate System (ACS).Cameron Janson showed up on the day of appointment on time and completed the service work nicely. Another 5-star CX 🤩delivered by Dan & Cameron at ACS. Thanks guys!!! 😊
Abbey Cooper
1732573403
We recently worked with Australian Climate Systems while renovating our house and couldn’t be happier with the experience! We needed new outlets installed and a service for our heating and air conditioning system, and the team was fantastic from start to finish.Booking was prompt and easy, and the technicians were highly knowledgeable, professional, and respectful of our home. They left everything spotless, cleaning up after themselves and ensuring everything was perfect before they left. The new outlets look fresh and seamless, adding a polished touch to our renovation.I now feel confident knowing our heating and air conditioning systems are in top condition thanks to the high-quality service we received. I highly recommend Australian Climate Systems for their excellent work and professionalism!Thankyou Bruno, Jason, Rachel and the wonderful ladies in the office!
Brad Elliott
1732254835
Trent and Bailey turned up on time (15 minutes early) got the job done quickly and efficiently on a stinking hot day. Jess in reception was easy to deal with. No hassles and efficient service from ACS. Would highly recommend.
Judi Gibson
1732075323
Great service from initial informative quote from Daniel, good communication from Jess, and courteous and professional installation from Bailey, Trent and Jason. Thank you all.
Vicki Weinert
1730229313
We had our old gas heating system removed and replaced with a ducted and zoned reverse cycle electric system. The team of about 7 guys were amazing and worked extremely hard all day. It took two full days to finish the job and they left everything very clean and tidy.After using the heating system we had a small problem with one of the zones. We called them and they were around to sort it out very quickly. I think this is a sign of a great company when there is a problem and it’s immediately resolved.We love the new system. Heater is amazing and can’t wait to try the cooling once the weather heats up.A big thank you to all the team.
Kez McGenniss-Destro
1728875581
I cannot thank ALL the team at Australian Climate ENOUGH! From Daniel and his consultation to the Reception staff to Tate and Brendon and the boys from RAMP the service has been EXCEPTIONAL! What a professional, hardworking and kind group of people!. Nothing was too much trouble and the end result for my daughter s new home is FABULOUS! If I could give more than 5 Stars I would!⭐️
Samantha Fear
1727422146
Thank you to Australian Climate Systems (ACS) their commitment to providing a Five Star service was admirable. Their communication was excellent and the staff were incredibly friendly, they went above and beyond to provide the best product at the lowest price. Dan was extremely helpful throughout the quoting process, allowing me to be fussy with my selection and went into details such as long-term power consumption between different units. Also gave me an explanation of the VEEC rebate process which would save me money. The installation went smoothly despite some unexpected complications presented by the house which ACS were able to resolve for me quickly, including excellent after sales care to ensure I was happy and satisfied with the job. The end result was a more than satisfactory experience overall. I would gladly recommend ACS to anyone.
Gerry Quinn
1727212992
Thank you to Felicity and Bruno from Australian Climate Systems for a Five Star service. Both Felicity and Bruno were extremely Professional and very easy to deal with. Bruno arrived on time and fixed our issues very quickly saving me a lot of money. Thank you to you both and I would gladly recommend your Company to anyone.
Damian M
1727130413
Great experience - from quote, to install the whole process was easy the whole process took about a week which was fantastic, I honestly thought I'd have to wait waaaay longer.The guys installing were fantastic too - highly recommend
Jen May
1726295968
What an impressive company to deal with.They provide a high standard of professionalism starting from our initial phone call arranging a quote to the installation of the split systems & decommissioning of the gas ducted heater.Daniel is extremely helpful which ensures that he not only provided a thorough quote, but also an explanation of the VEEC rebate process (which is very easy).The installation team are very professional, hard working and very team oriented, which enabled the job to be completed on schedule.They were very polite and friendly to interact with and the clean up of work areas was fantastic.Vanessa, Jessica and Kylie who work in the office are also very friendly, efficient and professional to deal with.I highly recommend this ACS and it is more than worthy of a 5 star review .
Dimitri Cominos
1723772577
Faultless consultation to what our needs are and what will work for us, followed by great stress free installation to a two storey house. The whole team was great to deal with. We give 5 stars without hesitation.
Vern Harris
1716975480
Know their stuff. Stress free install – say no more!
Nicholas Phipps (PhiAU)
1712827768
Friendly staff. Excellent advice. Prompt and efficient installation. Angus and Bruno left the installation site cleaner than when they arrived.Completely satisfied with the entire experience, and the end product.And it's very nice to be warm again.
Justin Mackay
1712287154
More than happy with overall experience. Detailed competitive quote. Good communication. On time with all of the booked in days and times. Worked with us to remedy any concerns we had. Thanks to Jason in particular. Would work with ACS again without question.1 Year later follow up:I had a leaking issue with my roof which ultimately turned out to be a cracked tile. I called ACS to see if they could help. Alex was literally out to help within 2 hours and did a fix for me (double storey) even though it wasn't an issue from ACS. Very impressive company and deserve their 5 stars.
John & Vicki Winton
1711430664
Acs installed a split system in our home. I was given sound and relevant advice, and Installation was carried out by a team of professionals efficiently and courteously and on time. Highly recommend this organisation.
Derek Medcalf
1710394703
Great service, highly recommend ACS. Well done to Bruno the technician, very friendly and informative.
Liliana Sagona
1708572259
ACS Chirnside Park. From beginning to end impeccable service. Dan was extremely helpful and explained the system in detail, listening to my concerns and answering all questions professionally. Looked after the young installers who were all respectful and worked so well together, a great camaraderie between them that was a joy to witness. I exchanged a gas ducted heating to both heating and cooling system. Each day the premises were left perfectly clean both inside and outside and went beyond what was expected. It has been a pleasure having had dealings with this company. A special mention to Brendan and Trent who were the last to clean up and explain the new system. The ladies at the office were fantastic, friendly and extremely helpful. 5 stars.... and more Liliana
Audrey T
1705886474
I'm really pleased with the well organized workflows starting from quoting, to installation, to tying up loose ends at the end for my Brivis Evaporative Cooler change out.The dream team 🤩 - Dan (Sales), Vanessa & Kylie(Admin), Angus, Arnold & Bruno (Technicians) is just phenomena , 10 out of 10 good. Thank you team, love your wonderful work 💖
Peter McMullen
1700623305
So far so good. I was exploring a commercial engagement to look after many systems in a business. Alex has been very thorough and polite to deal with.One appointment was delayed as a technician was unwell, this happens, it was rebooked within 24 hours. Great outcome.I booked a domestic repair this week and the technician Bruno was again excellent. He did a great job, explaining everything. We felt heard, looked after and informed. He spoke highly of the company and seemed to enjoy his job.I was impressed by Alex and Bruno. Will send more work to ACS.
Frank Van Den Boom
1695422583
Helpful honest advice from the outset. Excellent communication from start to finish. Quality job. Very satisfied.
Trevor Ward
1692011512
We had a Brivis Buffalo ducted heating system installed by Australian Climate Systems in April 2023. All aspects of the relationship were pleasant and efficient from initial advice to installation
Cameron Harvey
1691026849
HelloYes found. Australian climate SystemsVery good and efficient . Take my hat of to the salesman very professional and knew what he was talking aboutYes very happy
John Walsh
1689820611
Great company to deal with. Punctual efficient and friendly technicians
Troy M
1688281145
We’ve had our system 7yrs and from week 2 it had an issue where it just wouldn’t turn on. Every year we had another group come out and “repair” our system, this year it happened again and I decided to use Australian Climate Systems based off their google reviews and thank God as they were reliable, on time and well priced, they even found the faulty item that was causing the issue since the beginning! I will defs use them again as should you!
smail hidic
1688277126
Great company and cervices. Front desk very professional and communication seamless. Technician on the filled very competent ; helpful and highly skilled. Very happy that I become customer five years ago.Guys keep up with good work.
AJR
1688273835
Excellent service all round from Aust Climate Systems. The systems were correctly specified and installed. Performance has been up to expectations.
Barry Green
1688105266
Today i had my ducted heater serviced by two men who did a excellent job very nice to talk too . job well done . Very happy with their service thank you.
David Elms
1686705764
Great service and advice from Alex and the team. Everything went ahead as planned and the install was able to be moved forward. No fuss, very professional and friendly, highly recommended.
max c.
1684376030
We have used ACS for a few years now, on both our heating & cooling. We have found their work & service to be terrific, their work is excellent and the pricing is value for money. We have no hesitation at all in recommending them.
Rob Clarke
1683336806
Great team. Fast, efficient and courteous. Our install was done in such a professional manner. Can’t be happier.
Gillian Smith-Wright
1683164670
We were part way through a renovation when we realised we had forgotten to organise the aircon. The team here were really great in responding quickly to fit with our construction schedule and work with our builders to get the job done. Happy customer here!
Alok Chakravarti
1682580849
We recently got two Split systems installed through Australian Climate Systems. The whole process from quoting to post installation checks were done in a seamless, efficient and professional manner. The staff were friendly and very helpful. We got the quote on Monday and the installation was completed by Thursday of the same week.There was very good communication all the way through. Very pleased with the outcomes. We would highly recommend the team.
Tracey McGreevy
1675222863
True professionals from the time you make the call to the time the service techs have finished the job. Thanks for the great service team.
Jason O'Rourke
1671791205
At the risk of this sounding like Ann’s from two months ago, I too dealt with Felicity in the office and Dan in Sales. Found them both very helpful, professional & respectful in that Dan kept in continued communication with me to ensure all boxes were ticked.
Jennifer Ann
1671572823
Fabulous company to deal with, exceptional service! The communication between me, sales and office staff was seamless. The technicians did a great job installing our split system air con. They were helpful , on time time and left the area spotless. Such a joy to deal with professionals! Highly recommend.
Felicia Eng
1666224338
Was referred to ACS by a friend - 100% would recommend as well! Dan came by to take a look at my issue. I had two others give me quotes as well. One had said it wasn't possible to fix and therefore needed a whole revamp, the other gave an outrageous quote.Dan and ACS had no idea why I was told this by others and said a) it's definitely doable and b) gave me a very competitive quote. He was also very personable and actually spent time having a chat with me, which was lovely!Nick and his team came to install a new heating system and service the cooling. They were super professional, efficient, tidy and cleaned up afterwards. The area was a tight space, but they managed to make it work and kept me informed of what was happening the whole time.Thanks ACS team! You guys are awesome! Would definitely recommend to anyone who needs heating and cooling sorted!
Tamara Koelman
1664924444
Gas heater and under floor ducts replacement. Excellent service from beginning to end from all involved. Thank you to Jason and the office staff. Also thank you to Bruno and Angus for the installation side of it. They were all polite, patient and helpful. No hesitation in recommending.
Melissa R
1663413797
Great service and very happy with the unit installed.
Mulga Bill
1660704700
Agree with all the 5-star reviews. The installers were terrific and did a great job, and were happy to talk to us and show us how to use the new system. Our house is now so nice and warm! Everything was done on-time and no fuss.Used ACS services again to replace a heater at a rental property just a few weeks before Christmas. That I am a repeat customer confirms my confidence in this company. Once again, prompt and courteous service. And despite the tenants cancelling an installation date and having to re-schedule, this was no problem for ACS. New heater was installed and all is good!Update Aug 2022: just had an A/C installed (my third use of this company). I didn't bother going anywhere else. No problems and no issues.
Ann Tyrrell
1658002649
I have no hesitation in highly recommending Australian Climate Systems. Both Felicity in the office and Dan in Sales were most helpful, professional & respectful. Communication was faultless. Within just one week I was provided advice, options, quote and had a new split system installed and operating perfectly. I couldn't be happier.
Rhod Clayton
1656987696
Prompt service at a reasonable price. Thankyou
Katie
1651451579
Great communication from the start, and great service from Kylie and all of the installers. Thank you.
Ramon Robinson
1647585210
Another great job, thanks. A few years ago, we got quotes for a reverse cycle system downstairs and went with these guys who did a great job. The system is still going strong. It made a great difference to that area in summer and winter, so we now put one upstairs too and it makes the space much more livable. They came out, told us the best position for the system which made sense when they explained it. The installation went smoothly on the day they said and we have another far more livable space. Happy to recommend.
Kylie Knights
1646994433
Thanks to all the team members at Australian Climate Systems. A particular mention to Dan and Kylie. Your help/assistance was fantastic. Thank you again.
