Guarantee | Australian Climate Systems

Google Rating

4.8

Based on 226 reviews

Australian Climate Systems

4.8

review us on See all reviews

Rachael Cox

1749892007

Today had a Mitsubishi Electric 18kW ducted system with MyAir installed and we couldn’t be happier with the entire experience! From start to finish, the team was professional, efficient, and incredibly respectful of our home. Brendon, Tate, Jason, Alex, Austin and Trent, were an absolute pleasure to deal with. They were friendly, knowledgeable, and clearly passionate about what they do.They took the time to explain how the system works and made sure everything was set up and running perfectly before they left. The installation was smooth, tidy, and done with great care and attention to detail. The level of comfort and control we now have throughout the house now is amazing!If you’re looking to upgrade your air conditioning, we highly recommend the team ar Australian Climate Systems. Excellent service and a top quality result!

Tim

1747434747

I have changed my review from 1 star to 4 star. It would have been 5 stars honestly but we had a pretty lousy experience with the salesperson which left us hanging for months with no quote.HOWEVER, after a bad review, the owner of the company got in touch with me directly and handled everything. Jason was very apologetic and did everything he could to make this go smoothly and it did. He was very informative, communicated well and the whole process was great with Jason.We had a 16kw inverter installed, all zoned, a bathroom extraction fan and also a new electric hot water service installed. The install crew were on time, worked hard for 2 full days and they were done!Very impressed! I'm glad we toughed it out and went with ACS.

Ginger Meggs

1746926122

Very happy with the whole process from initial inspection, scoping and quoting, through ordering and installing. No hard sell, no cowboy installation, unlike some others in the business. This was the second time we’ve used Australian Climate Systems and we recommend them highly.

Lizzie Clarke

1746159667

We had our old ducted gas heating and evap cooler replaced with a new electric Mitisbishi 18Kw ducted system and are very happy. I got over 6 quotes from various companies and this was the only company that provided the full VECC rebate and was completely transparent around costing and the whole process. Very happy.

S Dong

1744763481

Well-deserved a five-stars! Out of our expectations.

AUDREY S T

1744191688

This is my 3rd time engaging Australian Climate Systems - installed a new Mitsubishi MSZ-AP. Delightful customer service, well organized workflow and superb workmanship are 6 🌟 🌟 🌟 🌟 🌟 🌟 out of 5. No kidding 😎.The dream team 🤩 - Daniel (Sales), Vanessa & Jess (Admin), Bailey, Alex and Jason (installation crew) - is simply phenomenal. Thank you all. 💕

Rebecca Brandt

1743641063

Had a lovely service of an evaporative system and two split systems for a good price; the team was professional and friendly throughout and also provided good advice on maintaining the units and when a replacement may be more suitable in future.

Jake Frend

1742982773

Really impressive workmanship and service experience.We recently had Australian Climate Systems replace our split systems and ducted heating with ducted reverse cycle in our two storey home. Dan came out to quote and his level of knowledge far surpassed any of the other providers who quoted the job for us. Dan listened to what it was we were looking to for was really solution focused. Dan was available to discuss any element of the install all the way through to the final day.Tom and the install team arrived early every day and worked tirelessly to finish the job even earlier than I was expecting. For the amount of cutting and grinding which needed to happen, the house was really clean at the end of each day. We have a young child in the house and Tom and the team worked around their needs effortlessly.We are really glad that we chose Australian Climate Systems to help us with us with this work. We would use them in heartbeat.

Ray Cook

1740541818

A big shout to Alex Wiles from ACS, our problem was not able to be fixed, there was maybe a chance that the part was available, so Alex went to ends of the earth to see what he could do, but was not successful as it was discontinued, it's people like Alex we need to have around, so once again thank you Alex, and keep up the good work. I recommend if you have a heating and cooling problem, give ACS a call and I'm sure they will be able to help you, Ray & Judy Cook Lilydale.

Helen Jeffs

1739504160

Jhye Arrived within the time frame set. Discovered the problem immediately and fixed it….wasn’t here for long at all.Fantastic service and very happy with reception and communication about the job.Thanks heaps Jhye!!

Keith Liauw

1738624889

We had our old gas ducted system removed and a new split system installed. The installers did a great job and left the place very clean. Highly recommend Australian Climate Systems and would definitely use them again.

Albo Tross

1738362862

Great friendly team. Used them once a couple of years back from word of mouth and was impressed. Called them again through Kylie for AC regas and ducted heating service. Jhye was super in checking the gas which was non existent. He even went to get the gas and come back to make sure we make it through the heat. We put the heating service on hold as that’s not priority now. Already booked for the service of heater and another new AC through Alex. They are customer focused. Thanks again Jhye. Your customer focus has set the bar.

Tony Ferrazza

1737606881

Prompt and professional service.

Annie Tang

1736896991

Jhye turned up on time and got the job done efficiently and effectively, thank you. Highly recommended!

Kim Dyason

1736812264

Excellent service could not fault entire process. Daniel Brooks was so honest and helpful during entire process looking at what was best making time to understand my parents needs and budget. Installation was professional and stress free. Highly recommend Australian Climate Systems

Randy Wijerathne

1733988931

Fantastic company. Repaired my AC ducts

Audrey Tan

1733027994

I have a 5-star customer experience (CX) with Dan Brooks for my Brivis Evaporative Cooler change out in Jan 2024, I contacted him again to have my Braemar TQM520N first service carried out by Australian Climate System (ACS).Cameron Janson showed up on the day of appointment on time and completed the service work nicely. Another 5-star CX 🤩delivered by Dan & Cameron at ACS. Thanks guys!!! 😊

Abbey Cooper

1732573403

We recently worked with Australian Climate Systems while renovating our house and couldn’t be happier with the experience! We needed new outlets installed and a service for our heating and air conditioning system, and the team was fantastic from start to finish.Booking was prompt and easy, and the technicians were highly knowledgeable, professional, and respectful of our home. They left everything spotless, cleaning up after themselves and ensuring everything was perfect before they left. The new outlets look fresh and seamless, adding a polished touch to our renovation.I now feel confident knowing our heating and air conditioning systems are in top condition thanks to the high-quality service we received. I highly recommend Australian Climate Systems for their excellent work and professionalism!Thankyou Bruno, Jason, Rachel and the wonderful ladies in the office!

Brad Elliott

1732254835

Trent and Bailey turned up on time (15 minutes early) got the job done quickly and efficiently on a stinking hot day. Jess in reception was easy to deal with. No hassles and efficient service from ACS. Would highly recommend.

Judi Gibson

1732075323

Great service from initial informative quote from Daniel, good communication from Jess, and courteous and professional installation from Bailey, Trent and Jason. Thank you all.

Vicki Weinert

1730229313

We had our old gas heating system removed and replaced with a ducted and zoned reverse cycle electric system. The team of about 7 guys were amazing and worked extremely hard all day. It took two full days to finish the job and they left everything very clean and tidy.After using the heating system we had a small problem with one of the zones. We called them and they were around to sort it out very quickly. I think this is a sign of a great company when there is a problem and it’s immediately resolved.We love the new system. Heater is amazing and can’t wait to try the cooling once the weather heats up.A big thank you to all the team.

Kez McGenniss-Destro

1728875581

I cannot thank ALL the team at Australian Climate ENOUGH! From Daniel and his consultation to the Reception staff to Tate and Brendon and the boys from RAMP the service has been EXCEPTIONAL! What a professional, hardworking and kind group of people!. Nothing was too much trouble and the end result for my daughter s new home is FABULOUS! If I could give more than 5 Stars I would!⭐️

Samantha Fear

1727422146

Thank you to Australian Climate Systems (ACS) their commitment to providing a Five Star service was admirable. Their communication was excellent and the staff were incredibly friendly, they went above and beyond to provide the best product at the lowest price. Dan was extremely helpful throughout the quoting process, allowing me to be fussy with my selection and went into details such as long-term power consumption between different units. Also gave me an explanation of the VEEC rebate process which would save me money. The installation went smoothly despite some unexpected complications presented by the house which ACS were able to resolve for me quickly, including excellent after sales care to ensure I was happy and satisfied with the job. The end result was a more than satisfactory experience overall. I would gladly recommend ACS to anyone.

Gerry Quinn

1727212992

Thank you to Felicity and Bruno from Australian Climate Systems for a Five Star service. Both Felicity and Bruno were extremely Professional and very easy to deal with. Bruno arrived on time and fixed our issues very quickly saving me a lot of money. Thank you to you both and I would gladly recommend your Company to anyone.

Damian M

1727130413

Great experience - from quote, to install the whole process was easy the whole process took about a week which was fantastic, I honestly thought I'd have to wait waaaay longer.The guys installing were fantastic too - highly recommend

Jen May

1726295968

What an impressive company to deal with.They provide a high standard of professionalism starting from our initial phone call arranging a quote to the installation of the split systems & decommissioning of the gas ducted heater.Daniel is extremely helpful which ensures that he not only provided a thorough quote, but also an explanation of the VEEC rebate process (which is very easy).The installation team are very professional, hard working and very team oriented, which enabled the job to be completed on schedule.They were very polite and friendly to interact with and the clean up of work areas was fantastic.Vanessa, Jessica and Kylie who work in the office are also very friendly, efficient and professional to deal with.I highly recommend this ACS and it is more than worthy of a 5 star review .

Dimitri Cominos

1723772577

Faultless consultation to what our needs are and what will work for us, followed by great stress free installation to a two storey house. The whole team was great to deal with. We give 5 stars without hesitation.

Vern Harris

1716975480

Know their stuff. Stress free install – say no more!

Nicholas Phipps (PhiAU)

1712827768

Friendly staff. Excellent advice. Prompt and efficient installation. Angus and Bruno left the installation site cleaner than when they arrived.Completely satisfied with the entire experience, and the end product.And it's very nice to be warm again.

Justin Mackay

1712287154

More than happy with overall experience. Detailed competitive quote. Good communication. On time with all of the booked in days and times. Worked with us to remedy any concerns we had. Thanks to Jason in particular. Would work with ACS again without question.1 Year later follow up:I had a leaking issue with my roof which ultimately turned out to be a cracked tile. I called ACS to see if they could help. Alex was literally out to help within 2 hours and did a fix for me (double storey) even though it wasn't an issue from ACS. Very impressive company and deserve their 5 stars.

John & Vicki Winton

1711430664

Acs installed a split system in our home. I was given sound and relevant advice, and Installation was carried out by a team of professionals efficiently and courteously and on time. Highly recommend this organisation.

Derek Medcalf

1710394703

Great service, highly recommend ACS. Well done to Bruno the technician, very friendly and informative.

Liliana Sagona

1708572259

ACS Chirnside Park. From beginning to end impeccable service. Dan was extremely helpful and explained the system in detail, listening to my concerns and answering all questions professionally. Looked after the young installers who were all respectful and worked so well together, a great camaraderie between them that was a joy to witness. I exchanged a gas ducted heating to both heating and cooling system. Each day the premises were left perfectly clean both inside and outside and went beyond what was expected. It has been a pleasure having had dealings with this company. A special mention to Brendan and Trent who were the last to clean up and explain the new system. The ladies at the office were fantastic, friendly and extremely helpful. 5 stars.... and more Liliana

Audrey T

1705886474

I'm really pleased with the well organized workflows starting from quoting, to installation, to tying up loose ends at the end for my Brivis Evaporative Cooler change out.The dream team 🤩 - Dan (Sales), Vanessa & Kylie(Admin), Angus, Arnold & Bruno (Technicians) is just phenomena , 10 out of 10 good. Thank you team, love your wonderful work 💖

Peter McMullen

1700623305

So far so good. I was exploring a commercial engagement to look after many systems in a business. Alex has been very thorough and polite to deal with.One appointment was delayed as a technician was unwell, this happens, it was rebooked within 24 hours. Great outcome.I booked a domestic repair this week and the technician Bruno was again excellent. He did a great job, explaining everything. We felt heard, looked after and informed. He spoke highly of the company and seemed to enjoy his job.I was impressed by Alex and Bruno. Will send more work to ACS.

Frank Van Den Boom

1695422583

Helpful honest advice from the outset. Excellent communication from start to finish. Quality job. Very satisfied.

Trevor Ward

1692011512

We had a Brivis Buffalo ducted heating system installed by Australian Climate Systems in April 2023. All aspects of the relationship were pleasant and efficient from initial advice to installation

Cameron Harvey

1691026849

HelloYes found. Australian climate SystemsVery good and efficient . Take my hat of to the salesman very professional and knew what he was talking aboutYes very happy

John Walsh

1689820611

Great company to deal with. Punctual efficient and friendly technicians

Troy M

1688281145

We’ve had our system 7yrs and from week 2 it had an issue where it just wouldn’t turn on. Every year we had another group come out and “repair” our system, this year it happened again and I decided to use Australian Climate Systems based off their google reviews and thank God as they were reliable, on time and well priced, they even found the faulty item that was causing the issue since the beginning! I will defs use them again as should you!

smail hidic

1688277126

Great company and cervices. Front desk very professional and communication seamless. Technician on the filled very competent ; helpful and highly skilled. Very happy that I become customer five years ago.Guys keep up with good work.

AJR

1688273835

Excellent service all round from Aust Climate Systems. The systems were correctly specified and installed. Performance has been up to expectations.

Barry Green

1688105266

Today i had my ducted heater serviced by two men who did a excellent job very nice to talk too . job well done . Very happy with their service thank you.

David Elms

1686705764

Great service and advice from Alex and the team. Everything went ahead as planned and the install was able to be moved forward. No fuss, very professional and friendly, highly recommended.

max c.

1684376030

We have used ACS for a few years now, on both our heating & cooling. We have found their work & service to be terrific, their work is excellent and the pricing is value for money. We have no hesitation at all in recommending them.

Rob Clarke

1683336806

Great team. Fast, efficient and courteous. Our install was done in such a professional manner. Can’t be happier.