Guarantee | Australian Climate Systems

Google Rating

4.9

Based on 163 reviews

Australian Climate Systems

4.9

Kaye Mitchell

03:38 13 Dec 21

Thank you staff and management at Aust Climate systems. Your service is excellent.When I ring to book in a service or have a question whomever I speak to always is kind, respectful and go out of their way to assist us.I have no connection to this company other than as a customer. I can't recommend you highly enough.

Andrew Mitchell

03:31 13 Dec 21

Awesome service. Can't do enough to look after our evaporative system. We highly recommend this professional company.

Brad & Hayley Byrnes

05:01 10 Dec 21

Kathleen Abrahall

03:42 26 Nov 21

Professional and efficient service. Would definitely recommend.Special thanks to Steve for his great customer service and care around the house.

Ben Marks

06:24 25 Nov 21

I have used Australian Climate Systems multiple times and they always provide fantastic service. Installs are done quickly with great products and the tradies are great to deal with and never leave a mess! Will definitely be back.

Thomas Thurecht

06:39 17 Nov 21

Team are very diligent, professional and thorough. Would definitely recommend.

Josie Mammi

04:04 07 Nov 21

Colin Lewis

07:14 15 Oct 21

Discussed our requirements and made helpful suggestions. The crew turned up on time and were very co-operative, working around me as I was working from home. When I called back a week or two later with some queries about the installation, they didn't hesitate to send someone out, not to argue the point, but to make sure it was all sorted and we were happy. All our interactions with sales, office, and install staff were friendly, professional, and prompt. We got a good system that meets our needs nicely at a good price. Happy to recommend these guys (and Kylie!) to anyone.

Olivia Leung

12:32 09 Sep 21

We have ACS to install the ducted heating for us at the beginning of the year and now again, we decided to have them to install our cooling system. Absolutely right decision to go with these guys, they are professional, reliable and easy friendly to communicate! I need to give thanks to Daniel who did the inspection and quotation for us. Daniel gave sincere advice as if he is the user at my house, you are super! Also to the installation team lead by Johnathan today, highly efficient, explain things very well, clean up my place both inside and outdoor without any mess. BIG thank you all!

Thomas Haddock

02:20 02 Sep 21

Australian Climate Systems is easily one of the best companies I've dealt with. We purchased ducted heating and evaporative cooling from them over 12-months ago.Their sales team were very easy to deal with, no pressure or trying to sell us something we didn't need - just sound advice and gave us the opportunity to make an informed decision.The installation team were really friendly, flexible, fast and clean! Unlike most tradies, they didn't leave rubbish lying under the house or in the attic and their work was top notch. They put the extra effort in to make sure everything was tucked away nicely and secured.To top it all off, we've had some issues with the unit itself (not their fault in any way) and their after sales care has been outstanding. We email and typically get a reply within 20-mins! They fully understand the issue and set processes into motion and get everything organized. No chasing them up, waiting in a queue on the phone, or back and forth in an email - just address the issue and they are eager to help.We got quotes and dealt with big and small companies and were very unimpressed. Even outside of the heating/cooling industry - comparing other companies and tradies we dealt with over the course of our renovation - this has been easily one the best decisions we made and couldn't be happier.Thankyou Australian Climate Systems!

Sophie Morane

02:27 18 Aug 21

Cannot recommend this company highly enough. Australian Climate Systems have saved me a fortune by installing a new gas heating system. The incredibly helpful staff even organised a rebate that I wasn't aware I was eligible for. Fantastic service, the technicians were timely, efficient, respectful and left the house beautifully clean and tidy. Will be recommending to all of my friends. Thank you!

Rob Wagner

05:49 30 Jul 21

Yesterday we were visited by Tim to service our Brivis ducted heating unit.We were impressed with Tim's work and his engagement in the job. I pummeled him with lots of questions and he responded with informative answers. And at the conclusion of the job, Tim gave me a detailed verbal rundown of the tasks he completed, along with some tips for better use of the heater when the power supply is on the flaky side (as is often the case here at Mt Evelyn). His easy and friendly manner meant that we received a really good idea of the current status of our 20-year-old heating unit.Please pass on to your management team our pleasure with Tim's work and knowledgeable personal approach. When we do eventually need to replace our old heating unit, we know exactly where to order the new one!

Jason King

23:43 29 Jul 21

Absolutely outstanding!!!Australian Climate recently completed a full upgrade - heating unit and replacement of all duct work. You get what you pay for they weren't the cheapest quote but thoroughly checked our requirements and clearly explained everything. After reading great reviews I felt comfortable the extra expense would give me peace of mind.Access to the under house ducting was extremely tight and what I can only imagine was tremendously difficult install conditions, the team were outstanding even after the challenging day there was no compromise taking the time to tidy up and bag all the rubbish before providing a full run through of the system and what they had done is a testament to their outstanding work ethic.I'm very glad to have a nice warm house again.Thank you Australian Climate Systems

Mig N

08:33 20 Jul 21

Excellent customer service on a gas heater installation, with removal of the old system. Incredibly professional and friendly staff, carried out the work cleanly and with great attention to detail.

Carl Orme

23:55 20 Jun 21

Michael Speight

06:11 19 Jun 21

Brian Collins

03:59 16 Jun 21

Lauren Leslie

02:48 16 Jun 21

such great service, both the customer service and the tradesman were exceptional. We had no heating for about a month, I finally booked Aus Climate Systems to come look at it, and then we had a big storm that left us and many others without power for 3 days. This meant our original booking could not go ahead. They reached out to us to check if we had power and rebook us in. The tradesperson got our broken heater working within about 10 mins and did a service without any issues. We were also able to pick his brain about options for updating our heating and cooling. I was stressing that this was going to be an expensive and hard thing to fix, but so glad these guys were recommended to me, I can not fault them at all. We are now nice and toastie warm!

Simone Veldman

02:56 15 Jun 21

After 3 days without power, my heating did not start when we finally had it restored. I tried to follow the instructions on my unit to no avail, so rang Aus. Climate Systems. The amazing Vanessa sent me a YouTube video to try and reset my system along with some verbal tips. Unfortunately this still did not work, so she organised a technician to come the next morning - the Saturday of a long weekend, 3 days out of lockdown and in an area of Melbourne that had just experienced the worst storms in 100yrs. James arrived on time and was extremely personable and polite. He was able to get my heating working again, serviced it and explained what I needed to do if this were to happen again.I was already happy with Aus. Climate Systems when they installed my new ducted unit 5yrs ago, and was happy to recommend them for their value and professionalism... I was so incredibly impressed with their genuine concern for my families well being and helpfulness, I will continue to recommend and sing their praises.

john collins

06:41 08 Jun 21

Beatrice Richter

01:00 08 Jun 21

Naomi Jary

06:03 28 May 21

Mike Hamer

04:47 27 May 21

Technician was Tim. Punctual, polite and knowledgeable. Promptly diagnosed and resolved issue. Great service.

Lesley Langlois

00:14 27 May 21

I have used this company twice now & service staff have been friendly, helpful & courteous. Admin staff are also pleasant & professional, quick to respond to enquiries.

Margo Holness

03:57 23 Apr 21

Service person very courteous and able to answer my many questions. He kept me informed of progress and potential options.Office staff very professional as well.

Middleton's Cleaning

10:04 22 Apr 21

I just had a Brivis gas ducted heating system installed and the whole experience from first contact to the quote by Daniel and to the install by Nathan, Alex and Reece was very pleasurable and professional. It was efficient friendly and they did a good clean up too. I was educated by Nathan on its use at the end which was clear and concise. I highly recommend these guys.

Don Heath

09:15 08 Apr 21

Great service from everyone at Australian Climate Systems. They understood what I wanted and provided a replacement for my old heater straight away. They even installed it earlier than than I expected. The guys who installed the new heater were very professional and knew what they were doing. They left after explaining how everything worked and cleaning up. I was really impressed with all aspects of getting my heater replaced. Thanks for a great job.

Russell Imer

06:07 25 Mar 21

We've been using ACS for many years now to service out cooling and heating systems and have found them to be very professional in our dealings. Work carried out is always explained and recommendation for future work/life of the unit/s is provided. They are honest in the advice provided and charge at reasonable rates. We have found the service technicians always present well and take care of our property when carrying out their servicing/installation duties.We recently had need to replace our 21 year old heating unit and the showroom staff were very helpful in explaining the different units available together with providing relevant quotes, which enabled us to make an informed decision immediately.In our long experience with ACS we highly recommend them for any of you cooling or heating requirements.Russell and Adele

Jim Youngman

10:23 06 Mar 21

Excellent service from the sales person and installers of our updated Brivis heater. However, I did think it unusual that they required payment in full before installing the unit. It seems rather non-standard business practice.

Patricia Bostock

22:26 26 Feb 21

Faultless! From the efficient and attentive administration to the competent service providers the installation of my replacement ducted heater in the roof was completely stress free. Competitive price, accurate communication and always on time.

J N

12:42 24 Feb 21

Professional and very pleasant to deal with. I am glad I have chosen ACS, everything was easy and painless. Would strongly recommend them!

marius abbott

23:39 10 Feb 21

A great group of people, start to finish. We found them knowledgeable, competitively priced. We had to reschedule the install a couple of times due to COVID, and the team in the office was always a pleasure to deal with. The installers were quick, professional and courteous and our new evaporative system is working perfectly. Would happily recommend.

Rowena Wolahan

22:29 28 Jan 21

Great company to deal with. Excellent customer service, very knowledgeable and competitively priced. The whole process from the start with the sales consultant through to installation was stress-free for our new evaporative cooling unit. Highly recommended.

Deepak Varghese

23:01 26 Jan 21

I haven’t installed a system with them as they were far from my place. But the staff (Kyle) was really helpful and have a ‘happy to help’ attitude. She know what she is doing! Highly Recommended!!

Louis Shin

20:46 10 Jan 21

Australian Climate Systems is very well organized for the everything - schedule with customer, air conditioner installation and electricity installation. I am very happy to select this company. Their installation engineers are very kind and provide good explanation when I have some questions. I definitely recommend this company.

Margaret Hoel

06:53 11 Nov 20

Extremely happy with the service and price of my two spilt systems.The guys who did the installation were amazing (and even took the packaging away). The whole experience right down to the receptionist was great!

Pam Brewster and Rob Francis

00:35 26 Oct 20

We contacted Australian Climate Systems to replace our old ducted heating system. Their representative, Daniel, conducted a very detailed appraisal of our needs and recommended various options. The quote came quickly and Daniel was always available to answer our questions. He made another site visit to check whether changes we wanted to the old system could be achieved; and visited again on the day of installation to take the crew through the job to make sure it would be installed to our needs. In the pre-installation period, the office staff at ACS were in regular contact to make sure everything was going smoothly. The installation crew were very efficient, pleasant and always ready to answer any questions. After a week of experiencing the new system, we contacted Daniel to discuss a little fine tuning. Within an hour the office had called to arrange for the person who installed the system to come over. We couldn't fault the professionalism of ACS, and most importantly we love our new heating system.

Julie Dunn

18:57 25 Oct 20

Professional service, ladies in the office exceptional with their knowledge and communication. Very happy with our new ducted heating. Price was the best too. Highly recommend.

Carmelina Accurso

11:17 14 Oct 20

Attentive, friendly, caring and professional service. Everything went smoothly from the moment I called Australian Climate Systems to the time the air conditioner was installed.

Helen Purton

04:02 13 Oct 20

Very happy with my overall experience with Australian Climate Systems.Highly recommend.

Paul Jones

06:23 05 Oct 20

Fantastic professional service and new system is working perfectly. We now have a system designed for our current home, not the one that was installed in the late 1980's before several renovations. Highly recommend ACS and their team.

enzo nichol

01:20 18 Sep 20

I found Australian Climate Systems to be Prompt, Professional and Helpfullthroughout the entire process.

Michelle Jordan

01:28 02 Sep 20

Luckily, we were recommended to use Aust Climate Systems and we had our heater replaced pronto!!A quote on Monday and installed the next day. All the staff were professional and friendly. Great price and highly recommended. 😍

Jackie Stirling

13:16 17 Aug 20

I’m very happy with the service I received from Australian Climate Systems. The quote was delivered promptly and my new heater was installed within a couple of days and is working perfectly. All the staff I had contact with, whether by phone or in person, were friendly and helpful. Highly recommend.

Howard Abbey

04:10 12 Aug 20

I had three quotes to replace our heating system and Australian Climate Systems were the most professional, most economic and provided the best customer service throughout the whole process. I am very pleased with our new heating system and would not hesitate to recommend this company if you have any heating or cooling requirements.

Mark Sheedy

06:17 07 Aug 20

This is the second install we've had ACS do for us and just like last time a very easy process and another great result. We had some complicated requirements this time around but the guys did a great job. Highly recommended.

Shane O'Brien

02:27 30 Jul 20

Had a Brivis ducted heater installed to replace my old unit by Australian Climate SystemsOffice staff we're on the ball all the time leading up to the fitting date,Then on the day the fitter turned up on time installed the unit cleaned up after all in under the time specified,Very happy overall 👍

Asymmetric

03:29 17 Jul 20

Wow, what a pleasure to deal with this company. Quote given on Monday, heater installed on Friday. Absolutely amazing! A huge thank you to all the lovely staff at ACS from our warm and cosy house!

Mark J Simonis

03:40 10 Jul 20

Great service. Had the quote done quickly and proffesionally and the install was a breeze. We have a warm house again!!

Edith Trenerry

23:29 03 Jul 20

Everything progressed efficiently. From the initial visit to review the site to the installation of a new gas heating unit. All staff were friendly and knowledgeable. The whole replacement process was commendable.Congratulations to the whole team.

Peter Swensen

03:35 03 Jul 20

Happy with service, friendly technician and thanks to Jason for after sales professionalism.

Karen Cameron

21:41 30 Jun 20

Very happy with my experience with Australian Climate Systems. Every staff member I had contact with were friendly and helpful. Workers who came to my home were prompt, worked efficiently and cleaned up any mess that was made. In would highly recommend them.

Robert Pruis

04:26 21 Jun 20

Great Company to deal with. Rep turned up on time for quote. Price very competitive. Installers did a great job. Love having heat back in the house.

K Coutinho

08:09 19 Jun 20

Obtaining a quote was easy, the staff were friendly and helpful and the price of the changeover system was great

Sym Lee

02:31 09 Jun 20

We had our Central heater stop working, Jason & Kylie got a competitive quote to us on the Brivis Buffalo BX520EN (5.1 Star) with NC6 Networker Controller & were able to install the following day which was a bonus as we are in the middle of winter. workmanship and communication was great thanks again.

Daniel Bell

00:02 19 Apr 20

Very helpful and friendly staff. Great service

Caley Bell

00:01 19 Apr 20

Outstanding customer service - the staff went above and beyond to help us with our particular issue.

Richard Hastings

03:09 15 Feb 20

Great result. Delivered as planned, even though the trady Tim had to work in 41 degree heat, amazing.

patricia mullaney

03:30 07 Feb 20

I suspected we had a problem, we called ACS for a service, Tim was very informative and reliable. Ended up with a new system, 1 week later they were in and out in record time, took away all the rubbish. Right on time with all arrangements made, if not earlier. Good job guys.

Courteous Correspondence

23:54 06 Feb 20

So impressed with their professionalism both in the office and on site with the trades I have used them for one of my property management clients as well as my home. Great Company!

Matt Crymble

03:51 15 Jan 20

Very happy with the service

Andrew Sevald

05:46 11 Jan 20

Excellent service from start to finish. Quote received from Jason was very competitive and he also arranged to have the installation undertaken once 80% of our house renovations were undertaken, this enabled the united to be installed with very little cables and capping being required. The office staff were also great keeping us informed of installation dates etc. The installers were knowledgeable, punctual and knew how to install the unit in the best possible fit for our dwelling.

Mulga Bill

22:59 03 Jan 20

Agree with all the 5-star reviews. The installers were terrific and did a great job, and were happy to talk to us and show us how to use the new system. Our house is now so nice and warm! Everything was done on-time and no fuss.Used ACS services again to replace a heater at a rental property just a few weeks before Christmas. That I am a repeat customer confirms my confidence in this company. Once again, prompt and courteous service. And despite the tenants cancelling an installation date and having to re-schedule, this was no problem for ACS. New heater was installed and all is good!

Snow Xue

05:46 02 Jan 20

My first use of ACS service was in Dec 2016 when my tenant asked for an air-con installed for the new born due in Jan 2017. I called ACS and Daniel got it organised within 10 days, just before Christmas! I've since used their services and last month I've another unit installed just before the heatwave. A big thank-you for the fantastic services of the whole team!

Samantha Payne

05:48 29 Dec 19

Great customer service from all staff that we dealt with, friendly, helpful and prompt service. Another company said what we wanted couldn't be done whereas Australian Climate Systems came in and got the job done with no problems at all.Would absolutely recommend Australian Climate Systems.

Eon Blackman

00:15 28 Dec 19

The person who did my quote explained certain aspects of the installation which I would not have thought to ask. The installers were very pleasant and efficient. Top job guys! Would definitely recommend as own staff used not subcontractors.

Rachael Battersby

02:05 17 Dec 19

We have had both our ducted heating and split system installed through Australian Climate Systems. Daniel and the team are so lovely to work with.

Kate Jackson

01:24 17 Dec 19

From start to finish the process was simple and smooth Jason came out and quoted me went through all my questions I had very friendly and informative not pushy .Girls in office who I spoke with a few times so polite which is rare these days communication with this company was fantastic . The guys that installed it top blokes wish there were more ppl like this around.i would not hesitate recommending this company to anyone who is in the market for cooling which is what I had installed . Will be using them in future for serving of appliances . Came in under price to other quote I got by a bitThanks again .

Seanna Dart

05:29 13 Dec 19

More than helpful in their advice and fantastic service. I have used these guys twice now in each of my houses and they have never ceased to be professional.

Clare T

03:39 10 Dec 19

Very happy with all aspects of installing evap cooling. This was 3rd of my 3 quotes and not only better priced but amazing staff. Easy to book in both quote and install, quotee was informative and friendly. Ed and Matt who put the system in had the right balance of friendliness and professionalism. Their product knowledge was impressive and both were respectful. They even offered to vacuum before leaving - wow! Thank you ACS - I am a very happy customer using the system for the first time yesterday when temp was 38 deg and we were lovely and cool inside :-)

James Arkcoll

20:55 08 Dec 19

Could not fault ACS customer service and installation teams, the work was very professionally done and they left the job clean and tidy. Highly recommend ACS.

Malcolm Roberts

03:52 04 Dec 19

Excellent service right from the beginning. Jason the salesman with his advice. Office staff who were friendly, helpful and efficient. Prompt service. Installation team (Tim, Bruno and Andrew were punctual, hard workers and efficient. They cleaned up afterwards and removed all rubbish. Very pleased with this company.

Jana Truong

00:07 03 Dec 19

Great customer service from the beginning. Was quoted a very reasonable price compared to other companies, and everything was organised so efficiently! The follow up was great, and our tenants are very happy. Thank You AusClimate!

Hannah Wright

10:59 25 Nov 19

Very pleased with the service from ACS - quoted and installed all within a couple of weeks. Very happy with the look and functionality of the unit too!

Cheree Coutet

08:36 25 Nov 19

This is a customer friendly company. Great communication, great staff from the receptionist, to the quoter, to the installer's and great product that is affordable. We had them install our heating in 2018 and then got them back to install our cooling in October of 2019. Thoroughly happy.

Gillian joyce

07:24 25 Nov 19

When I decided to install an airconditioner in my bedroom I called Australian climate Systems as they were a local company. As soon as I met with the sales rep I felt very comfortable. It was such an easy painless process I didn't even get a comparison. I felt very confident I was getting a good deal I didn't hesitate. It was a good decision- very happy.

Andrew Degorski

05:59 25 Nov 19

Friendly people, quality product, excellent service.

Janet Pitt

11:58 24 Nov 19

Australian Climate Systems were very efficient to deal with - They arranged for a very knowledgeable representative to meet with us a couple of days after we had first contacted them - he detailed in a very clear way the various options available to us, then left us to consider these. We liked the absence of pressure and the feeling that we were being dealt with honestly, a major reason we decided to have ACS install the split system we settled on. The installation was proceeded with in a matter of days, and finished in half a day. The old unit and all packaging from the new one was removed, leaving no annoying mess or damage for us to sort out after the process was finished. Well done!

Steven Groves

03:22 20 Nov 19

We have purchased a number of systems (different houses) from Australian Climate and their professionalism is outstanding. From first discussions, accounts, installation and follow up. They are all brilliant. Do yourself a favor and see them first as it will save you a lot of time and hassle.

Gavin Hunt

00:12 18 Nov 19

I have dealt with ACS before and right from the first contact with Daniel through the quote and instalation process, have been more then happy with teir communication, pricing and expertise. Highly recommended.

Sherryn Fry

23:50 10 Nov 19

This is the second time I have used this company. All staff and helpful and very informative. Daniel the salesperson is able to guide you to a suitable and economical option easily. The installers were polite and hardworking, and made great efforts to ensure we understood the operation of our new system.

Jason Hon

02:07 08 Nov 19

Replace my old 30 years gas ducted heating system with the new 5 star rating Bonaire system with wifi system. The system is working nicely and see a substantial decrease of my gas bill in the following months. Thank you Daniel for such a detail evaluation, comparison and recommendation!

Hal KW

01:28 22 Oct 19

Very good service - deserve a 5 star rating.

Stephanie Ball

10:26 01 Oct 19

Great service from Australian Climate Systems. Very helpful and patient while we kept changing our minds about what we wanted. Installed ducted heating and cooling on time and efficiently. The whole team was very professional and cleaned up well afterwards. Great to be warm again!

Andrew Harrap

09:13 01 Oct 19

Absolutely professional from inspection for quote through to completing the works.

Bill Grund

23:42 13 Sep 19

On time and very professional and respectful of our house

Roni Calder

01:32 13 Sep 19

Love my new LG Split system. Great customer service from office girls to quotation and professional installation. Very knowledgeable helpful quotation advice. Highly recommended. Yes also was impressed how the tradesman cleaned up after themselves and communicaed to me throughout the whole process.

Music Man

08:21 08 Sep 19

We have recently had a change over on our heating / cooling system. From the moment Dan (sales rep) came to check and quote, to the final installation, the process was very professional and they did all they said they would. We can now heat our house on both floors to the same temperature which we have never been able to do before. I can highly recommend the company and will use them from now on to service our system as needed.

Maribel Lu

08:38 04 Sep 19

I had a few people coming from different companies to quote on the replacement of my mum's existing ducted heating system. I must say that Australian Climate systems sales who came to us was the most knowledgeable and he strongly recommended that we have the air return grille changed as per standard which the previous sales who came to my mum's premise didn't mention at all. Their installation worker came on schedule and worked with high efficiency. Satisfied customer.

Li Lin

08:29 27 Aug 19

Friendly staffs, professional services, well deserve 5 stars

Mark Davison

23:56 25 Jul 19

Our recent experience with Australian Climate Systems was wonderful. From the first call to their reception, through the quotation process, to the installation of our new Bonaire gas ducted central heating unit and removal of the old unit, each person we dealt with was helpful, knowledgeable and polite. We are extremely happy with our new system. Thank you.

Matthew Ottewill

03:24 19 Jul 19

Was a good overall experience. Prompt, organised and easy to get in contact with. System was installed well and on time with no issues.

Paul Martin

04:29 17 Jul 19

Jason and the Team provided first rate service. Were prompt, courteous, tidy and confirmed all appointments the day before service

Glenda Vahrmeyer

00:06 08 Jul 19

Highly impressed with all aspects of service,delivery and professionalism.The boys cleaned up everything afterwards, were prompt also on time.I strongly recommend contacting 'Australian Climate Systems 'for all aspects of heating and cooling.We also received a phone call from their office, making sure we were completely happy with the service and our New heating unit, and the answer was a BIG YES !

jane deg

23:49 07 Jul 19

I have just used Australian Climate Systems to replace my exisiting ducted heating systems. They were very fast and efficient from the moment that I made first contact with them. A family member had recommended them from a few years previous.

Steve P

02:02 24 Jun 19

Got a heater installed, with fresh ducts and they even fixed the gas plumbing! It was a big job but Jason and the guys were extremely helpful and was great value for money. Really helped make a difference to us on weekends like that just passed.

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