Split System Not Cooling? 10 Common Reasons & How to Fix Them

December 24th, 2025
Wall hung split system air conditioner blowing out air, activated by a hand holding a controller

Are you having split system issues in Melbourne? A split system air conditioner that’s running but not cooling properly is more than just frustrating, especially in the peak of Australian summer. It can be downright unbearable. Whether your home feels muggy, the airflow seems weak, or the temperature just won’t drop, a struggling split system can quickly impact comfort, productivity, and even your energy bills.

Here’s some good news: Many cooling issues are common and often preventable with regular maintenance. The bad news? Some problems can lead to serious damage if ignored. In this guide, we’ll walk you through 10 of the most common reasons your split system isn’t cooling, what you can check yourself safely, and when it’s time to call in a professional technician.

If you’re ready for a split system service in Melbourne, contact us today! 

1. Dirty or Blocked Air Filters

Why It Happens

Air filters trap dust, pollen, pet hair, and other airborne particles. Over time, they become clogged and restrict airflow. When airflow drops, your system struggles to move enough cold air into the room, making it feel like the unit isn’t cooling at all.

Signs to Look For

  • > Weak airflow
  • > Musty or dusty smells
  • > System running longer than usual
  • > Higher power bills

What You Can Do

Most split system filters can be removed and cleaned with warm water every 4 to 6 weeks during heavy use. Let them dry completely before reinstalling, to avoid further issues like mould.

When to Call a Professional

If the system still isn’t cooling after cleaning the filters, there may be deeper airflow or refrigerant problems requiring professional diagnosis and a split system service.

2. Low Refrigerant Levels

Why It Happens

Refrigerant is the substance responsible for absorbing heat from indoors and releasing it outdoors. If your system has a leak or was undercharged during installation, cooling performance drops dramatically.

Signs to Look For

  • > Warm air blowing from the unit
  • > Ice buildup on the indoor or outdoor unit
  • > Hissing sounds
  • > The system runs constantly without reaching the set temperature

What You Can Do

Unfortunately, nothing. At least not safely. Refrigerant handling must be done by a licensed professional due to environmental and safety regulations.

Why Professional Split System Service Is Essential

A split system technician will locate the leak, repair it, and recharge the system correctly. Simply “topping it up” without fixing the leak leads to repeat failures and potential compressor damage.

3. Thermostat or Remote Control Issues

Why It Happens

Sometimes the problem isn’t your air conditioner at all… It’s the control system. Incorrect thermostat settings, dead remote batteries, or faulty sensors can all prevent proper cooling.

Signs to Look For

  • > The system starts and stops unexpectedly
  • > The temperature doesn’t match the setting
  • > The unit doesn’t respond to remote commands

What You Can Do

  • > Replace the remote batteries
  • > Ensure the unit is set to cooling mode, not fan or dry
  • > Double-check temperature settings

When a Technician Is Needed

If the internal temperature sensor or control board is faulty, professional testing and repair are required.

4. Blocked or Dirty Outdoor Unit

Why It Happens

The outdoor unit releases heat from inside your home. If it’s clogged with leaves, dust, grass clippings, or even animal nests, it can’t expel heat efficiently, leading to poor cooling performance. And let’s face it… split systems in Melbourne have to contend with quite a lot of outdoor pressure.

Signs to Look For

  • > The system struggles during hot weather
  • > The outdoor fan seems loud or strained
  • > The unit frequently shuts down

What You Can Do

  • > Gently clear debris around the unit
  • > Maintain at least 30–50 cm of clearance
  • > Avoid using high-pressure water directly on coils

When to Get Professional Help

Deep coil cleaning, bent fins, and electrical faults inside the outdoor unit require specialist tools and training. Always rely on a split system service expert to avoid injury or further damage to the unit.

5. Frozen Evaporator Coils

Why It Happens

Evaporator coils absorb heat. If airflow is restricted or refrigerant is low, the coils can drop below freezing and develop ice (yes, even in Australia), greatly reducing cooling performance.

Signs to Look For

  • > Ice on the indoor unit
  • > Weak airflow
  • > Water leaks after the ice melts
  • > The system stops cooling suddenly

What You Can Do

  • > Turn off the unit and allow the ice to melt
  • > Check for dirty filters
  • > Ensure vents are open

Why Professional Diagnosis Matters

Frozen coils are often symptoms of deeper issues like refrigerant leaks or failing fans, problems that worsen if ignored. Professional split system diagnosis and service can keep your unit running when you need it most.

6. Incorrect System Size for Your Space

Why It Happens

If your split system is too small for your room size, ceiling height, insulation level, or sunlight exposure, it will struggle to cool effectively, especially during heatwaves.

Signs to Look For

  • > You run the system constantly
  • > Indoor temperature never reaches the target
  • > Rooms feel unevenly cooled
  • > High electricity bills

What You Can Do

Unfortunately, this isn’t something filters or settings can fix. Proper load calculations should be done by a qualified Melbourne split system professional.

The Professional Solution

An HVAC technician can assess your space and recommend resizing, zoning, or upgrading for proper performance and efficiency. When the alternative is high costs and endless discomfort, why would you not seek professional help?

7. Electrical or Capacitor Problems

Why It Happens

Capacitors help start compressors and fans. When they weaken or fail, motors may not start or might run inconsistently, reducing cooling capacity.

Signs to Look For

  • > Humming noises
  • > The outdoor fan is not spinning
  • > The system struggles to start
  • > Intermittent cooling

What You Should Not Do

DIY electrical repairs are dangerous and can void warranties. You definitely shouldn’t attempt them yourself.

Why You Need a Technician

Licensed split system experts use meters and safety protocols to test, replace, and verify correct electrical operation.

8. Blocked or Leaking Drain Line

Why It Happens

Your split system removes moisture from the air. That water drains through a small pipe. If the drain becomes blocked, water can back up into the system and trigger safety shutoffs, a huge inconvenience for owners of a split system in Melbourne during Summer.

Signs to Look For

  • > Water leaks from the indoor unit
  • > The system stops unexpectedly
  • > Musty smells

What You Can Do

You can sometimes clear minor blockages with a wet/dry vacuum or by gently flushing the line with water.

When to Call a Professional

If blockages persist or water damage is present, professional cleaning and inspection are essential to prevent mould and electrical hazards.

9. Ducting or Airflow Problems (Multi-Head Systems)

Why It Happens

In systems with multiple indoor heads or ducted elements, airflow imbalance, leaks, or faulty dampers can prevent proper cooling distribution.

Signs to Look For

  • > Some rooms are cool, others aren’t
  • > Weak airflow in certain areas
  • > Whistling sounds in the walls or ceiling

What You Can Do

Check that internal vents are open and unobstructed.

Why Professionals Are Required

Airflow balancing, pressure testing, and duct sealing require specialised diagnostic tools that only split system service experts are likely to have.

10. Lack of Regular Professional Servicing

Why It Happens

One of the biggest reasons split systems stop cooling properly is simple neglect. Dust buildup, refrigerant loss, worn components, and electrical wear all develop gradually (and silently) over time. That’s where split system service technicians come in.

What Happens Without Servicing

  • > Reduced cooling capacity
  • > Rising electricity bills
  • > Shortened system lifespan
  • > Unexpected breakdowns
  • > Voided manufacturer’s warranty

The Solution

An annual professional service keeps your system operating at peak efficiency and catches small issues before they become expensive repairs.

Why Professional Maintenance Is So Important

Even the most well-maintained split system in Melbourne will eventually need professional attention. Licensed air conditioning technicians don’t just “clean” your unit; they perform a full system health check, including:

  • > Refrigerant pressure testing
  • > Electrical component inspection
  • > Coil deep cleaning
  • > Drainage testing
  • > Fan and motor performance checks
  • > System efficiency measurements

Regular maintenance leads to:

  • > Better cooling performance
  • > Lower power bills
  • > Longer system life
  • > Fewer emergency breakdowns
  • > Healthier indoor air quality

When Should You Call a Professional Immediately?

You should stop using your system and call a licensed technician if you notice:

  • > Warm air is blowing constantly
  • > Ice buildup on the indoor or outdoor unit
  • > Burning smells or electrical odours
  • > Loud grinding, buzzing, or rattling noises
  • > Water leaking into walls or ceilings
  • > System tripping circuit breakers

These symptoms can indicate serious mechanical or electrical issues that worsen rapidly if ignored.

Preventive Tips to Keep Your Split System Cooling Efficiently

While professional servicing is essential, here are a few habits that help keep your system in top shape between visits:

  • > Clean filters monthly during heavy-use seasons
  • > Keep the outdoor unit clear of debris
  • > Don’t block indoor vents with furniture
  • > Avoid extreme temperature settings
  • > Run your unit regularly to prevent stagnation
  • > Book yearly professional maintenance

Final Thoughts: Don’t Ignore the Warning Signs

If your split system isn’t cooling properly, it’s not just an inconvenience; it’s usually a warning sign. Small issues like dirty filters or blocked drains can escalate into major compressor failures, refrigerant leaks, electrical faults, or complete system breakdowns.

While a few basic checks can be done at home, most cooling problems in Melbourne require trained, licensed professionals to fix safely and correctly. Regular professional maintenance not only restores proper cooling, it protects your investment, reduces power bills, and ensures reliable comfort when you need it most.

If your split system is underperforming, noisy, leaking, or simply not keeping up anymore, the smartest move is to book a professional inspection before a small problem turns into a costly replacement.

Aust Climate | Your Split System Solution

Need a same-day split system assessment in Box Hill, Blackburn, Lilydale, Kew, Vermont, Balwyn, Ringwood, Rowville, Malvern, Yarra Glen, or Toorak? Visit our showroom and warehouse in Chirnside Park to see our full range of air conditioning solutions. 

If you’re ready for a quote, call us on 03 9726 4444, email admin@austclimate.com.au, or head to our contact page. We’ll soon have your system back in peak form!

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