HomeBlogsIs Your Panasonic Air Conditioner Not Cooling? Here’s What to Do
Is Your Panasonic Air Conditioner Not Cooling? Here’s What to Do
November 13th, 2024
Has your air conditioner not made your room as icy cold as it should be? Whether you have a heating and cooling technician on call or not, knowing what to do for common problems is a good idea.
With over 100 years of experience, Panasonic air conditioners have gained global recognition for quality cooling capabilities. Offering a 5-year warranty for both residential and commercial applications, you can experience a total air solution.
This article will be your best troubleshooting guide for Panasonic air conditioning systems and how you can keep your AC in excellent condition.
What is Panasonic Air Conditioning? Understanding the Basics
Panasonic is a leader in residential heating and cooling solutions, with flexible AC options designed for energy efficiency, performance, and reliability in any building.
> Single-room air conditioner: Bedrooms can benefit from wall-mounted air conditioners, and Panasonic offers a diverse line-up that includes energy savings and air purification.
> Single split packages air conditioner: Recommended for entire houses or for businesses such as restaurants, these ACs meet needs for size, shape, function, energy savings, and air purification.
> Multi room air conditioner: With up to four indoor units able to be connected to a single outdoor unit, this means you don’t need to stress about limited space options.
For a more comprehensive look, let’s explore some different types of Panasonic AC Series!
> The Panasonic reverse cycle AC features an anti-bacterial filter, so clean air is delivered throughout the space.
> POWERFUL MODE offers you instant cooling at the touch of a button.
> AEROWINDS directs airflow further across your room so you can feel more comfortable. The sub-flap compresses and concentrates cool air while the outer flap pushes airflow out further.
> Save energy with Inverter technology, R32 refrigerant, and ECO Mode with AI control.
> You can stay connected with the Panasonic Comfort Aloud App (an optional network adaptor is required) to manage your AC from your mobile device.
> The anti-bacterial filter combines anti-virus, anti-bacterial, anti-allergen, and anti-mould protection so clean air is delivered throughout your space.
This series can revitalise your environment with cleaner air, but what are some of its features?
> Control multiple air conditioning units from anywhere at any time with Panasonic Comfort Cloud App. You can remotely access all features, track and monitor usage, and identify issues with error notifications for simple troubleshooting.
> The Panasonic Comfort Cloud App connects to leading voice assistants, giving you control over your level of cooling. All you need to do is use a voice command to adjust settings.
> Wide cooling capacity ranges up to 8.0kW and offers the flexibility to scale cooling operations according to different needs and preferences, even for larger spaces!
> ECO Mode with Artificial Intelligence means you can balance energy savings and comfort. Maximise energy savings up to 20% while providing consistent cooling.
Designed with high durability under a range of harsh conditions, what are some of the features for this multi split AC?
> The single outdoor unit offers flexibility of up to 11.5kW for cooling and up to 14.5kW for heating, connecting up to 5 ports with independent operational control
> Panasonic nanoe X technology uses hydroxyl radicals contained in water to continuously clean and purify your indoor air, even on soft furnishings
> It is asthma and allergy-friendly and approved by the National Asthma Council Australia’s Sensitive Choice program
> Multi-zone control with the Comfort Cloud App, so you can control your ideal temperature when you’re at work
> Mix and match with a selection of 5 types of indoor units so you can expect greater installation flexibility to accommodate larger spaces
Common Air Conditioner Issues and How To Troubleshoot
So, your Panasonic air conditioner has suddenly shut off, and you’re worried you won’t be able to cool your bedroom before the day’s heat kicks in. Let’s dive into the most common problems and what you can do to fix them.
Your Panasonic AC isn’t turning on
> Your air conditioner refusing to start is always frustrating, especially if you’re starting to feel the heat on a hot day!
> Make sure to check your fuse box to ensure it hasn’t blown
> Is the air conditioning system plugged in?
> Change or check the batteries in your remote controller
> Always check to see if a timer has been set for your system to turn off
Are these steps not working? Consider resetting the system
All you need to do is flip the AC’s circuit breaker inside your fuse box and wait around a minute before attempting to turn it back on. If you’re still noticing issues after this, you should reach out to a professional for assistance.
Your Panasonic AC isn’t heating or cooling
> Is the mode of your system set to the correct one, such as cool or heat?
> Check your set temperature and if it is low enough for cooling to occur or high enough for heating
> Although this seems like an obvious thing to do, ensure that your windows and doors are shut
> Do you have dirty air filters? Unclean filters can make it more difficult for the AC to propel cool or warm air into the room.
> Your air inlets and outlets may be obstructed; for example, your outdoor unit shouldn’t have anything surrounding it, as this can affect its ability to expel hot or cool air. Always check that nothing is blocking the flow of air from the system
Contact Us Today
Call Us for Your Air Conditioning Service
Call us now to schedule your air conditioning service and enjoy uninterrupted comfort all year round!
Noticing a considerable amount of leaking? You will want to call a professional as soon as possible to help.
Small drops of water are common for any AC system, but larger amounts can be caused by clogged drain pans, rust drain pans, disconnected drain lines, and more. When in doubt, never attempt more complex troubleshooting issues yourself.
Your Panasonic AC remote control isn’t working
> You might need to change the batteries
> Make sure that your batteries are installed correctly by resetting the remote by using a pin to push the RC button on the bottom right
> When pushing a button on your remote, see if the LED sensor light activates
> If nothing activates, the underlying problem could be the sensor wire inside the remote; in this case, a replacement remote is a cheaper option
Does the Panasonic AC remote control work intermittently, or does it have a faded display? Your batteries are probably dying, so replacing them can fix this issue.
Your Panasonic AC smells strange
How can you fix the two common Panasonic air con smells?
> Musty smells are caused by bacteria build-up or mould inside your AC or dirty filters.
> Rotten egg smells can mean there’s a dead animal inside your unit (such as a mouse); although you can check the easy-to-reach areas of your system, you are most likely going to need to call a technician.
Your Panasonic AC will not turn off
If your Panasonic AC doesn’t turn off, you may have a faulty thermostat, a dirty condenser coil, or a damaged control board. Although you can identify some of these problems yourself, a heating and cooling technician will need to fix them. How can you know there is something wrong?
> Temperature fluctuations in your room can be a clear sign of a faulty thermostat
> Check your condenser coil to see if it’s dirty by looking at the top part of your outdoor unit; if there is dirt or leaves, they must be cleaned out
Is your outdoor AC unit not working normally? Check to see if it’s plugged in and if the circuit breaker is turned on in your fuse box. If all else fails, you need to call a technician.
Your Panasonic AC fault codes
When the timer light flashes on your outdoor unit, there is a system error; however, it doesn’t always show automatically on the unit or remotely. Here are some helpful steps to get the error code!
> Push a pin into the check hole on your remote and hold for around 5 seconds until the screen turns black
> Hold the up button until you hear a drawn-put beep. The fault code will show!
Importance of Maintaining your Panasonic Air Conditioner
Although your air conditioner can still run after years of use, that doesn’t mean it’s cooling your space. You could have a number of issues with your system and not realise! So, why is it so critical to maintain your Panasonic AC? You’ll be saving money, use a lot less energy, and experience better cooling capabilities.
> Clogged filters. You don’t want blocked filters as this can cause sneezing, coughing, and stop your AC from cooling your area. It is recommended to change filters regularly and engage in professional inspections to avoid these problems.
> Seasonal changes. It’s important to get your Panasonic AC ready for different weather conditions. For example, setting the temperature between 18 to 20 degrees Celsius supports energy efficiency and optimal performance. You can also use dry mode to reduce humidity during mild and wet winter days.
> Cutting back power bills. You don’t always want to put your AC on maximum coolness settings as it can use more power than it should. Using Dry Mode on humid days uses less energy.
When do you call an expert to look at your Panasonic air conditioner? Failure to turn on, unusual noises, a lack of cold or warm air, and increased energy costs are just a few reasons.
With a thorough inspection, efficiency check, preventive maintenance, and advanced warranty repairs, Aust Climate Systems helps provide ultimate comfort for your home.
Panasonic Air Conditioning Repair: Call Aust Climate!
With over 25 years in business as fully qualified and trained technicians, Aust Climate can give you a 6-year workmanship guarantee for your Panasonic AC system.
This is my 3rd time engaging Australian Climate Systems - installed a new Mitsubishi MSZ-AP. Delightful customer service, well organized workflow and superb workmanship are 6 🌟 🌟 🌟 🌟 🌟 🌟 out of 5. No kidding 😎.The dream team 🤩 - Daniel (Sales), Vanessa & Jess (Admin), Bailey, Alex and Jason (installation crew) - is simply phenomenal. Thank you all. 💕
Rebecca Brandt
1743641063
Had a lovely service of an evaporative system and two split systems for a good price; the team was professional and friendly throughout and also provided good advice on maintaining the units and when a replacement may be more suitable in future.
Jake Frend
1742982773
Really impressive workmanship and service experience.We recently had Australian Climate Systems replace our split systems and ducted heating with ducted reverse cycle in our two storey home. Dan came out to quote and his level of knowledge far surpassed any of the other providers who quoted the job for us. Dan listened to what it was we were looking to for was really solution focused. Dan was available to discuss any element of the install all the way through to the final day.Tom and the install team arrived early every day and worked tirelessly to finish the job even earlier than I was expecting. For the amount of cutting and grinding which needed to happen, the house was really clean at the end of each day. We have a young child in the house and Tom and the team worked around their needs effortlessly.We are really glad that we chose Australian Climate Systems to help us with us with this work. We would use them in heartbeat.
Ray Cook
1740541818
A big shout to Alex Wiles from ACS, our problem was not able to be fixed, there was maybe a chance that the part was available, so Alex went to ends of the earth to see what he could do, but was not successful as it was discontinued, it's people like Alex we need to have around, so once again thank you Alex, and keep up the good work. I recommend if you have a heating and cooling problem, give ACS a call and I'm sure they will be able to help you, Ray & Judy Cook Lilydale.
Helen Jeffs
1739504160
Jhye Arrived within the time frame set. Discovered the problem immediately and fixed it….wasn’t here for long at all.Fantastic service and very happy with reception and communication about the job.Thanks heaps Jhye!!
Keith Liauw
1738624889
We had our old gas ducted system removed and a new split system installed. The installers did a great job and left the place very clean. Highly recommend Australian Climate Systems and would definitely use them again.
Albo Tross
1738362862
Great friendly team. Used them once a couple of years back from word of mouth and was impressed. Called them again through Kylie for AC regas and ducted heating service. Jhye was super in checking the gas which was non existent. He even went to get the gas and come back to make sure we make it through the heat. We put the heating service on hold as that’s not priority now. Already booked for the service of heater and another new AC through Alex. They are customer focused. Thanks again Jhye. Your customer focus has set the bar.
Tony Ferrazza
1737606881
Prompt and professional service.
Annie Tang
1736896991
Jhye turned up on time and got the job done efficiently and effectively, thank you. Highly recommended!
Kim Dyason
1736812264
Excellent service could not fault entire process. Daniel Brooks was so honest and helpful during entire process looking at what was best making time to understand my parents needs and budget. Installation was professional and stress free. Highly recommend Australian Climate Systems
Randy Wijerathne
1733988931
Fantastic company. Repaired my AC ducts
Audrey Tan
1733027994
I have a 5-star customer experience (CX) with Dan Brooks for my Brivis Evaporative Cooler change out in Jan 2024, I contacted him again to have my Braemar TQM520N first service carried out by Australian Climate System (ACS).Cameron Janson showed up on the day of appointment on time and completed the service work nicely. Another 5-star CX 🤩delivered by Dan & Cameron at ACS. Thanks guys!!! 😊
Abbey Cooper
1732573403
We recently worked with Australian Climate Systems while renovating our house and couldn’t be happier with the experience! We needed new outlets installed and a service for our heating and air conditioning system, and the team was fantastic from start to finish.Booking was prompt and easy, and the technicians were highly knowledgeable, professional, and respectful of our home. They left everything spotless, cleaning up after themselves and ensuring everything was perfect before they left. The new outlets look fresh and seamless, adding a polished touch to our renovation.I now feel confident knowing our heating and air conditioning systems are in top condition thanks to the high-quality service we received. I highly recommend Australian Climate Systems for their excellent work and professionalism!Thankyou Bruno, Jason, Rachel and the wonderful ladies in the office!
Brad Elliott
1732254835
Trent and Bailey turned up on time (15 minutes early) got the job done quickly and efficiently on a stinking hot day. Jess in reception was easy to deal with. No hassles and efficient service from ACS. Would highly recommend.
Judi Gibson
1732075323
Great service from initial informative quote from Daniel, good communication from Jess, and courteous and professional installation from Bailey, Trent and Jason. Thank you all.
Vicki Weinert
1730229313
We had our old gas heating system removed and replaced with a ducted and zoned reverse cycle electric system. The team of about 7 guys were amazing and worked extremely hard all day. It took two full days to finish the job and they left everything very clean and tidy.After using the heating system we had a small problem with one of the zones. We called them and they were around to sort it out very quickly. I think this is a sign of a great company when there is a problem and it’s immediately resolved.We love the new system. Heater is amazing and can’t wait to try the cooling once the weather heats up.A big thank you to all the team.
Kez McGenniss-Destro
1728875581
I cannot thank ALL the team at Australian Climate ENOUGH! From Daniel and his consultation to the Reception staff to Tate and Brendon and the boys from RAMP the service has been EXCEPTIONAL! What a professional, hardworking and kind group of people!. Nothing was too much trouble and the end result for my daughter s new home is FABULOUS! If I could give more than 5 Stars I would!⭐️
Samantha Fear
1727422146
Thank you to Australian Climate Systems (ACS) their commitment to providing a Five Star service was admirable. Their communication was excellent and the staff were incredibly friendly, they went above and beyond to provide the best product at the lowest price. Dan was extremely helpful throughout the quoting process, allowing me to be fussy with my selection and went into details such as long-term power consumption between different units. Also gave me an explanation of the VEEC rebate process which would save me money. The installation went smoothly despite some unexpected complications presented by the house which ACS were able to resolve for me quickly, including excellent after sales care to ensure I was happy and satisfied with the job. The end result was a more than satisfactory experience overall. I would gladly recommend ACS to anyone.
Gerry Quinn
1727212992
Thank you to Felicity and Bruno from Australian Climate Systems for a Five Star service. Both Felicity and Bruno were extremely Professional and very easy to deal with. Bruno arrived on time and fixed our issues very quickly saving me a lot of money. Thank you to you both and I would gladly recommend your Company to anyone.
Damian M
1727130413
Great experience - from quote, to install the whole process was easy the whole process took about a week which was fantastic, I honestly thought I'd have to wait waaaay longer.The guys installing were fantastic too - highly recommend
Jen May
1726295968
What an impressive company to deal with.They provide a high standard of professionalism starting from our initial phone call arranging a quote to the installation of the split systems & decommissioning of the gas ducted heater.Daniel is extremely helpful which ensures that he not only provided a thorough quote, but also an explanation of the VEEC rebate process (which is very easy).The installation team are very professional, hard working and very team oriented, which enabled the job to be completed on schedule.They were very polite and friendly to interact with and the clean up of work areas was fantastic.Vanessa, Jessica and Kylie who work in the office are also very friendly, efficient and professional to deal with.I highly recommend this ACS and it is more than worthy of a 5 star review .
Dimitri Cominos
1723772577
Faultless consultation to what our needs are and what will work for us, followed by great stress free installation to a two storey house. The whole team was great to deal with. We give 5 stars without hesitation.
Vern Harris
1716975480
Know their stuff. Stress free install – say no more!
Nicholas Phipps (PhiAU)
1712827768
Friendly staff. Excellent advice. Prompt and efficient installation. Angus and Bruno left the installation site cleaner than when they arrived.Completely satisfied with the entire experience, and the end product.And it's very nice to be warm again.
Justin Mackay
1712287154
More than happy with overall experience. Detailed competitive quote. Good communication. On time with all of the booked in days and times. Worked with us to remedy any concerns we had. Thanks to Jason in particular. Would work with ACS again without question.1 Year later follow up:I had a leaking issue with my roof which ultimately turned out to be a cracked tile. I called ACS to see if they could help. Alex was literally out to help within 2 hours and did a fix for me (double storey) even though it wasn't an issue from ACS. Very impressive company and deserve their 5 stars.
John & Vicki Winton
1711430664
Acs installed a split system in our home. I was given sound and relevant advice, and Installation was carried out by a team of professionals efficiently and courteously and on time. Highly recommend this organisation.
Derek Medcalf
1710394703
Great service, highly recommend ACS. Well done to Bruno the technician, very friendly and informative.
Liliana Sagona
1708572259
ACS Chirnside Park. From beginning to end impeccable service. Dan was extremely helpful and explained the system in detail, listening to my concerns and answering all questions professionally. Looked after the young installers who were all respectful and worked so well together, a great camaraderie between them that was a joy to witness. I exchanged a gas ducted heating to both heating and cooling system. Each day the premises were left perfectly clean both inside and outside and went beyond what was expected. It has been a pleasure having had dealings with this company. A special mention to Brendan and Trent who were the last to clean up and explain the new system. The ladies at the office were fantastic, friendly and extremely helpful. 5 stars.... and more Liliana
Audrey T
1705886474
I'm really pleased with the well organized workflows starting from quoting, to installation, to tying up loose ends at the end for my Brivis Evaporative Cooler change out.The dream team 🤩 - Dan (Sales), Vanessa & Kylie(Admin), Angus, Arnold & Bruno (Technicians) is just phenomena , 10 out of 10 good. Thank you team, love your wonderful work 💖
Peter McMullen
1700623305
So far so good. I was exploring a commercial engagement to look after many systems in a business. Alex has been very thorough and polite to deal with.One appointment was delayed as a technician was unwell, this happens, it was rebooked within 24 hours. Great outcome.I booked a domestic repair this week and the technician Bruno was again excellent. He did a great job, explaining everything. We felt heard, looked after and informed. He spoke highly of the company and seemed to enjoy his job.I was impressed by Alex and Bruno. Will send more work to ACS.
Frank Van Den Boom
1695422583
Helpful honest advice from the outset. Excellent communication from start to finish. Quality job. Very satisfied.
Trevor Ward
1692011512
We had a Brivis Buffalo ducted heating system installed by Australian Climate Systems in April 2023. All aspects of the relationship were pleasant and efficient from initial advice to installation
Cameron Harvey
1691026849
HelloYes found. Australian climate SystemsVery good and efficient . Take my hat of to the salesman very professional and knew what he was talking aboutYes very happy
John Walsh
1689820611
Great company to deal with. Punctual efficient and friendly technicians
Troy M
1688281145
We’ve had our system 7yrs and from week 2 it had an issue where it just wouldn’t turn on. Every year we had another group come out and “repair” our system, this year it happened again and I decided to use Australian Climate Systems based off their google reviews and thank God as they were reliable, on time and well priced, they even found the faulty item that was causing the issue since the beginning! I will defs use them again as should you!
smail hidic
1688277126
Great company and cervices. Front desk very professional and communication seamless. Technician on the filled very competent ; helpful and highly skilled. Very happy that I become customer five years ago.Guys keep up with good work.
AJR
1688273835
Excellent service all round from Aust Climate Systems. The systems were correctly specified and installed. Performance has been up to expectations.
Barry Green
1688105266
Today i had my ducted heater serviced by two men who did a excellent job very nice to talk too . job well done . Very happy with their service thank you.
David Elms
1686705764
Great service and advice from Alex and the team. Everything went ahead as planned and the install was able to be moved forward. No fuss, very professional and friendly, highly recommended.
max c.
1684376030
We have used ACS for a few years now, on both our heating & cooling. We have found their work & service to be terrific, their work is excellent and the pricing is value for money. We have no hesitation at all in recommending them.
Rob Clarke
1683336806
Great team. Fast, efficient and courteous. Our install was done in such a professional manner. Can’t be happier.
Gillian Smith-Wright
1683164670
We were part way through a renovation when we realised we had forgotten to organise the aircon. The team here were really great in responding quickly to fit with our construction schedule and work with our builders to get the job done. Happy customer here!
Alok Chakravarti
1682580849
We recently got two Split systems installed through Australian Climate Systems. The whole process from quoting to post installation checks were done in a seamless, efficient and professional manner. The staff were friendly and very helpful. We got the quote on Monday and the installation was completed by Thursday of the same week.There was very good communication all the way through. Very pleased with the outcomes. We would highly recommend the team.
Tracey McGreevy
1675222863
True professionals from the time you make the call to the time the service techs have finished the job. Thanks for the great service team.
Jason O'Rourke
1671791205
At the risk of this sounding like Ann’s from two months ago, I too dealt with Felicity in the office and Dan in Sales. Found them both very helpful, professional & respectful in that Dan kept in continued communication with me to ensure all boxes were ticked.
This is my 3rd time engaging Australian Climate Systems - installed a new Mitsubishi MSZ-AP. Delightful customer service, well organized workflow and superb workmanship are 6 🌟 🌟 🌟 🌟 🌟 🌟 out of 5. No kidding 😎.The dream team 🤩 - Daniel (Sales), Vanessa & Jess (Admin), Bailey, Alex and Jason (installation crew) - is simply phenomenal. Thank you all. 💕
Rebecca Brandt
1743641063
Had a lovely service of an evaporative system and two split systems for a good price; the team was professional and friendly throughout and also provided good advice on maintaining the units and when a replacement may be more suitable in future.
Jake Frend
1742982773
Really impressive workmanship and service experience.We recently had Australian Climate Systems replace our split systems and ducted heating with ducted reverse cycle in our two storey home. Dan came out to quote and his level of knowledge far surpassed any of the other providers who quoted the job for us. Dan listened to what it was we were looking to for was really solution focused. Dan was available to discuss any element of the install all the way through to the final day.Tom and the install team arrived early every day and worked tirelessly to finish the job even earlier than I was expecting. For the amount of cutting and grinding which needed to happen, the house was really clean at the end of each day. We have a young child in the house and Tom and the team worked around their needs effortlessly.We are really glad that we chose Australian Climate Systems to help us with us with this work. We would use them in heartbeat.
Ray Cook
1740541818
A big shout to Alex Wiles from ACS, our problem was not able to be fixed, there was maybe a chance that the part was available, so Alex went to ends of the earth to see what he could do, but was not successful as it was discontinued, it's people like Alex we need to have around, so once again thank you Alex, and keep up the good work. I recommend if you have a heating and cooling problem, give ACS a call and I'm sure they will be able to help you, Ray & Judy Cook Lilydale.
Helen Jeffs
1739504160
Jhye Arrived within the time frame set. Discovered the problem immediately and fixed it….wasn’t here for long at all.Fantastic service and very happy with reception and communication about the job.Thanks heaps Jhye!!
Keith Liauw
1738624889
We had our old gas ducted system removed and a new split system installed. The installers did a great job and left the place very clean. Highly recommend Australian Climate Systems and would definitely use them again.
Albo Tross
1738362862
Great friendly team. Used them once a couple of years back from word of mouth and was impressed. Called them again through Kylie for AC regas and ducted heating service. Jhye was super in checking the gas which was non existent. He even went to get the gas and come back to make sure we make it through the heat. We put the heating service on hold as that’s not priority now. Already booked for the service of heater and another new AC through Alex. They are customer focused. Thanks again Jhye. Your customer focus has set the bar.
Tony Ferrazza
1737606881
Prompt and professional service.
Annie Tang
1736896991
Jhye turned up on time and got the job done efficiently and effectively, thank you. Highly recommended!
Kim Dyason
1736812264
Excellent service could not fault entire process. Daniel Brooks was so honest and helpful during entire process looking at what was best making time to understand my parents needs and budget. Installation was professional and stress free. Highly recommend Australian Climate Systems
Randy Wijerathne
1733988931
Fantastic company. Repaired my AC ducts
Audrey Tan
1733027994
I have a 5-star customer experience (CX) with Dan Brooks for my Brivis Evaporative Cooler change out in Jan 2024, I contacted him again to have my Braemar TQM520N first service carried out by Australian Climate System (ACS).Cameron Janson showed up on the day of appointment on time and completed the service work nicely. Another 5-star CX 🤩delivered by Dan & Cameron at ACS. Thanks guys!!! 😊
Abbey Cooper
1732573403
We recently worked with Australian Climate Systems while renovating our house and couldn’t be happier with the experience! We needed new outlets installed and a service for our heating and air conditioning system, and the team was fantastic from start to finish.Booking was prompt and easy, and the technicians were highly knowledgeable, professional, and respectful of our home. They left everything spotless, cleaning up after themselves and ensuring everything was perfect before they left. The new outlets look fresh and seamless, adding a polished touch to our renovation.I now feel confident knowing our heating and air conditioning systems are in top condition thanks to the high-quality service we received. I highly recommend Australian Climate Systems for their excellent work and professionalism!Thankyou Bruno, Jason, Rachel and the wonderful ladies in the office!
Brad Elliott
1732254835
Trent and Bailey turned up on time (15 minutes early) got the job done quickly and efficiently on a stinking hot day. Jess in reception was easy to deal with. No hassles and efficient service from ACS. Would highly recommend.
Judi Gibson
1732075323
Great service from initial informative quote from Daniel, good communication from Jess, and courteous and professional installation from Bailey, Trent and Jason. Thank you all.
Vicki Weinert
1730229313
We had our old gas heating system removed and replaced with a ducted and zoned reverse cycle electric system. The team of about 7 guys were amazing and worked extremely hard all day. It took two full days to finish the job and they left everything very clean and tidy.After using the heating system we had a small problem with one of the zones. We called them and they were around to sort it out very quickly. I think this is a sign of a great company when there is a problem and it’s immediately resolved.We love the new system. Heater is amazing and can’t wait to try the cooling once the weather heats up.A big thank you to all the team.
Kez McGenniss-Destro
1728875581
I cannot thank ALL the team at Australian Climate ENOUGH! From Daniel and his consultation to the Reception staff to Tate and Brendon and the boys from RAMP the service has been EXCEPTIONAL! What a professional, hardworking and kind group of people!. Nothing was too much trouble and the end result for my daughter s new home is FABULOUS! If I could give more than 5 Stars I would!⭐️
Samantha Fear
1727422146
Thank you to Australian Climate Systems (ACS) their commitment to providing a Five Star service was admirable. Their communication was excellent and the staff were incredibly friendly, they went above and beyond to provide the best product at the lowest price. Dan was extremely helpful throughout the quoting process, allowing me to be fussy with my selection and went into details such as long-term power consumption between different units. Also gave me an explanation of the VEEC rebate process which would save me money. The installation went smoothly despite some unexpected complications presented by the house which ACS were able to resolve for me quickly, including excellent after sales care to ensure I was happy and satisfied with the job. The end result was a more than satisfactory experience overall. I would gladly recommend ACS to anyone.
Gerry Quinn
1727212992
Thank you to Felicity and Bruno from Australian Climate Systems for a Five Star service. Both Felicity and Bruno were extremely Professional and very easy to deal with. Bruno arrived on time and fixed our issues very quickly saving me a lot of money. Thank you to you both and I would gladly recommend your Company to anyone.
Damian M
1727130413
Great experience - from quote, to install the whole process was easy the whole process took about a week which was fantastic, I honestly thought I'd have to wait waaaay longer.The guys installing were fantastic too - highly recommend
Jen May
1726295968
What an impressive company to deal with.They provide a high standard of professionalism starting from our initial phone call arranging a quote to the installation of the split systems & decommissioning of the gas ducted heater.Daniel is extremely helpful which ensures that he not only provided a thorough quote, but also an explanation of the VEEC rebate process (which is very easy).The installation team are very professional, hard working and very team oriented, which enabled the job to be completed on schedule.They were very polite and friendly to interact with and the clean up of work areas was fantastic.Vanessa, Jessica and Kylie who work in the office are also very friendly, efficient and professional to deal with.I highly recommend this ACS and it is more than worthy of a 5 star review .
Dimitri Cominos
1723772577
Faultless consultation to what our needs are and what will work for us, followed by great stress free installation to a two storey house. The whole team was great to deal with. We give 5 stars without hesitation.
Vern Harris
1716975480
Know their stuff. Stress free install – say no more!
Nicholas Phipps (PhiAU)
1712827768
Friendly staff. Excellent advice. Prompt and efficient installation. Angus and Bruno left the installation site cleaner than when they arrived.Completely satisfied with the entire experience, and the end product.And it's very nice to be warm again.
Justin Mackay
1712287154
More than happy with overall experience. Detailed competitive quote. Good communication. On time with all of the booked in days and times. Worked with us to remedy any concerns we had. Thanks to Jason in particular. Would work with ACS again without question.1 Year later follow up:I had a leaking issue with my roof which ultimately turned out to be a cracked tile. I called ACS to see if they could help. Alex was literally out to help within 2 hours and did a fix for me (double storey) even though it wasn't an issue from ACS. Very impressive company and deserve their 5 stars.
John & Vicki Winton
1711430664
Acs installed a split system in our home. I was given sound and relevant advice, and Installation was carried out by a team of professionals efficiently and courteously and on time. Highly recommend this organisation.
Derek Medcalf
1710394703
Great service, highly recommend ACS. Well done to Bruno the technician, very friendly and informative.
Liliana Sagona
1708572259
ACS Chirnside Park. From beginning to end impeccable service. Dan was extremely helpful and explained the system in detail, listening to my concerns and answering all questions professionally. Looked after the young installers who were all respectful and worked so well together, a great camaraderie between them that was a joy to witness. I exchanged a gas ducted heating to both heating and cooling system. Each day the premises were left perfectly clean both inside and outside and went beyond what was expected. It has been a pleasure having had dealings with this company. A special mention to Brendan and Trent who were the last to clean up and explain the new system. The ladies at the office were fantastic, friendly and extremely helpful. 5 stars.... and more Liliana
Audrey T
1705886474
I'm really pleased with the well organized workflows starting from quoting, to installation, to tying up loose ends at the end for my Brivis Evaporative Cooler change out.The dream team 🤩 - Dan (Sales), Vanessa & Kylie(Admin), Angus, Arnold & Bruno (Technicians) is just phenomena , 10 out of 10 good. Thank you team, love your wonderful work 💖
Peter McMullen
1700623305
So far so good. I was exploring a commercial engagement to look after many systems in a business. Alex has been very thorough and polite to deal with.One appointment was delayed as a technician was unwell, this happens, it was rebooked within 24 hours. Great outcome.I booked a domestic repair this week and the technician Bruno was again excellent. He did a great job, explaining everything. We felt heard, looked after and informed. He spoke highly of the company and seemed to enjoy his job.I was impressed by Alex and Bruno. Will send more work to ACS.
Frank Van Den Boom
1695422583
Helpful honest advice from the outset. Excellent communication from start to finish. Quality job. Very satisfied.
Trevor Ward
1692011512
We had a Brivis Buffalo ducted heating system installed by Australian Climate Systems in April 2023. All aspects of the relationship were pleasant and efficient from initial advice to installation
Cameron Harvey
1691026849
HelloYes found. Australian climate SystemsVery good and efficient . Take my hat of to the salesman very professional and knew what he was talking aboutYes very happy
John Walsh
1689820611
Great company to deal with. Punctual efficient and friendly technicians
Troy M
1688281145
We’ve had our system 7yrs and from week 2 it had an issue where it just wouldn’t turn on. Every year we had another group come out and “repair” our system, this year it happened again and I decided to use Australian Climate Systems based off their google reviews and thank God as they were reliable, on time and well priced, they even found the faulty item that was causing the issue since the beginning! I will defs use them again as should you!
smail hidic
1688277126
Great company and cervices. Front desk very professional and communication seamless. Technician on the filled very competent ; helpful and highly skilled. Very happy that I become customer five years ago.Guys keep up with good work.
AJR
1688273835
Excellent service all round from Aust Climate Systems. The systems were correctly specified and installed. Performance has been up to expectations.
Barry Green
1688105266
Today i had my ducted heater serviced by two men who did a excellent job very nice to talk too . job well done . Very happy with their service thank you.
David Elms
1686705764
Great service and advice from Alex and the team. Everything went ahead as planned and the install was able to be moved forward. No fuss, very professional and friendly, highly recommended.
max c.
1684376030
We have used ACS for a few years now, on both our heating & cooling. We have found their work & service to be terrific, their work is excellent and the pricing is value for money. We have no hesitation at all in recommending them.
Rob Clarke
1683336806
Great team. Fast, efficient and courteous. Our install was done in such a professional manner. Can’t be happier.
Gillian Smith-Wright
1683164670
We were part way through a renovation when we realised we had forgotten to organise the aircon. The team here were really great in responding quickly to fit with our construction schedule and work with our builders to get the job done. Happy customer here!
Alok Chakravarti
1682580849
We recently got two Split systems installed through Australian Climate Systems. The whole process from quoting to post installation checks were done in a seamless, efficient and professional manner. The staff were friendly and very helpful. We got the quote on Monday and the installation was completed by Thursday of the same week.There was very good communication all the way through. Very pleased with the outcomes. We would highly recommend the team.
Tracey McGreevy
1675222863
True professionals from the time you make the call to the time the service techs have finished the job. Thanks for the great service team.
Jason O'Rourke
1671791205
At the risk of this sounding like Ann’s from two months ago, I too dealt with Felicity in the office and Dan in Sales. Found them both very helpful, professional & respectful in that Dan kept in continued communication with me to ensure all boxes were ticked.